Community

lost my phone

my new subscription plan started April 19; I lost my phone on April 18. Attempted to change the plan but unable to sign in my account. Now the new plan started from April 19-may 19. Just get log in found out those days the usage has been used a lot a...

Cannot Sign in

After signing up (my phone works fine for calls and texts), I am unable to sign in to my account. After successfully entering email and password, it simply loops back to my sign in page.

cancel/refund

Hi I purchased a subscription but never activated my sim card nor got a number.  I decided to switch to a different carrier I need you to cancel and refund my method of payment please. 

Plan activated, but Text Messaging not functioning at all

Hello there,I am a long time Public Mobile customer. So far everything  works great for me. Recently I convinced my wife to take a plan offered by Public Mobile, she accepted and we managed to get a physical SIM card, created a profile for her and ac...

Not recieving messages

Post moving from Rogers, not able to send and receive messages 

iMessage and FaceTime not working

I have requested help over 2 hours ago. I ported my daughter’s phone over from Rogers over 2 weeks ago. I bought a SIM card.

nothing is working how it is supposed

hello! I just switched over from Bell to Public and got an e-sim, however, basically nothing is working correctly. Would anyone be able to help me? these are the issues I am facing- I can only message from an apple id, not my phone number and when pe...

90-day account balance expiry

I just bought a PM topup voucher. On the voucher, it says: "The payment value is valid for 90 days, as long as your account is active." Does that mean that if I load it into my PM account but don't use up all the funds within 90 days, the remaining f...

Calling not working.

Hi, I recently changed to a 75gb plan, and I am no longer able to make or receive calls. As far as I can tell it should be included in the plan.

December bill

Hi,I was charged twice in December 2023.December 1st and December 31.Please advise.Thanks.

Sim card purchase not recived after 40 days

Public mobile online customer service is one of the ..... even if the company make misteke the customer survice represntative can not solve the problem. Simply the 10 years customer lost his phone and want replace sim it can not activet the sim card....

Phone not sending or getting texts

Hey everyone, my phone and my wife’s phone don’t sent or receive texts. What can I do to resolve this ? 

Spam call blocking options

I came over from telus where I had activated a "if you want to reach this person, dial (x) to be put through now." It blocked all the robocalls, and was efficacious as proven by the conspicuous increase in these calls since I switched. Does PM offer ...

Calls from Telus home Landline will not ring my PM Galaxy Note 8 phone

This started about two weeks ago. I can receive calls from everyone on either mobile or landline. Calls from my home phone will not ring my cell but go to Voice Mail after about 6 rings. My wife is on PM and her phone works perfect. I have tried ever...

I am able to log in but it does not go any where

I am a new customer and still did not recieve my SIM card after 15 days and I am not able to submit a ticket it is keep giving me error on each step on Mobile App or on computer

Phone Cutting Out

Hi, I seem to be having an issue where my phone is cutting out 2-3 minutes into my calls. I have been having this issue for months fairly regularly. Often, I am able to call the person back and we do not have any further problems, but today the calls...

PM as eSIM, Koodo physical: no data/texts during calls

Only when I set PM as primary, (testing if I want to port my number over to PM and cancel my Koodo) - I can't receive any texts till my phonecall is finished and also can't browse internet at the same time as a call. I don't have any issues with Kood...

$29 10GB Plan now upgraded to 20GB!

As noted above, Public Mobile has changed one of their plans to an improved plan - a $29 20GB instead of 10GB of data. It is still 4G LTE speeds of up to 100mbps. And if you are wondering if it is for new activations only, it isn't!https://subscribe....

Texting not working

Transfer from fido 2+ weeks ago Android galaxy s20Verification code not working or texting Lte and calling working  

Account Information

How can I get my account number? 

Travel sim compatible

Hello traveling to Belize next week and want to make sure my phone will work. Will a sim from there work in my phone?? Is my phone already unlocked?? If not how do I do this so a different travel sim will work? Thanks 

Can't log into my phone

My phone has thr same email as my daughter's now replaced phkne. I am unable to change my credit card information due to that fact it tries to log into her phone. Is there any way to make it log into mine 

Is it impossible to close one's PM account?

I personally am completely dissatisfied with PM - have contacted CS to actually close my account but was told that that's impossible ----- I say they make it impossible to close one's account -- never heard of this before --- Tried to remove my Credi...

NEW PUBLIC POINTS

DOES ANYONE KNOW YET HOW WILL WE USE OUR POINTS TO REDUCE OUR MONTHLY CHARGE?

Unauthorized money taken from my CC

For the last 3 months Public Mobile has been stealing money from my credit card after having cancelled my account. I just saw that yesterday PM has once again removed money from my cc. I want those funds that you stole from me returned NOW!!

Conversion to points start date..

Nevermind...misread the notice!I think I need another cup of coffee..

expecter response time...is 19 hours normal?

What happens to your whatsapp number if you cancel your phone account?

I'm using a prepaid account. But i did not recharge my credit within 90 days and the account is cancelled. I would like to reactivate keeping the same number, but unfortunately this is not possible.What will happen to my WhatsApp account ? It still w...