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Subscription not activated

It get to step 6 then stop and says subscription not activated??can’t chat with anyone?

Help with my account

For the last two months, my account has been put on hold two weeks before the 30 day cycle is over. Can somebody please tell me why I have no service for the last half of the month and I can’t seem to stop it or get any answers or help to stop it. I ...

Email

My wife changed her email and the email she used to set up her account is no longer valid and now she can't log in to update her payment information 

porting number from Fongo

I porting a number from Fongo at Apr5 but till now I can receive call and put call with it, but I can not receive SMS with it, may I know what's the problem ? 

eSIM

I bought an eSIM plan today and successfully transferred my number over from Roger’s but I still can’t send or receive messages or calls and I am confused why as I have waited 5+ hours

Call screener

Does anyone know if Public Mobile has a call screener similar to telus? The idea is a caller not familiar to you must enter a number from 1 to 10 before proceeding. It knocks out the robocalls to zero.

Subscribing

In the process of activating a new account. Made payment, then downloaded app to complete activation, re. Choose phone number, activate eSIM, etc. I opened the app to continue to do that but only getting a blank page. Don’t know what to do next. Than...

Lost phone number due to non payment 4 months ago .... any way to get it back?

I had a number with public and 4 months ago it got cancelled because of credit card issues and now I am not able to figure out a way to get it back? Can anyone help me out with this?? when I call the number -- it says it's not in service. 

SIM cards

Why do they not send out SIM card orders?

Subscription not activated and can't get past it

I need help to finish my activation. I kept getting stuck on a white screen for a few tries and now I can get to a screen that just tells me my there was an issue completing my activation and to contact support. Well, that's not particularly helpful ...

Download Receipt

Hi,My renewal date is on April 20/24. Normally I can print the Download Receipt for my monthly records the day after my renewal date.But to date, the Download Receipt hyperlink is not showing on the website or the app.Anyone having the same issue?Pro...

cell phone-no text

I can not send or receive text messages. I only get email, messenger and phone calls.I have asked several people for assistance and gone through many settings and processes already. Restart phone and tower signal.I have been to Telus and Koodo branch...

Credit Card charged twice

Hello,  My credit card was charged twice on March 27 at 12.22 pm and March 27 at 12.23 pm for the amount of $16.95 each, (for one month renewal March 27 2024-Apr 26 2024).  Can one of these charges be reversed? 

Subscription Not Activated

So frustrated!  Tried to activate phone got to Step 6 of 6: Activate.  Says SUBSCRIPTION NOT ACTIVATEDCannot get past this.  Tried online Chat and keeps saying No Agent Available, try back later.  Cannot create a "ticket" because it will not allow me...

eSim question

Hello dear all, have a question regarding esim. My friend just came to Canada for a 3-week vacation and she needs a plan for the time being here. Her phone is iphone 12 and she will keep her current phone plan as she will go back to China after her v...

Did US add on not working

Please someone phone me

Re: I cannot send or receive text messages

Same

I need to change my payment method. I recently changed my payment details and my account deactivated

Can't send/receive MMS on Android 9 (APN keeps reverting to old values!) - UPDATED

I followed the (old?) instructions at: https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone, but it seems that the values won't "stick"!The phone keeps reverting to a MMS Proxy of : 74.49.0.18 and Port: 80, all other se...

physical sim blocked after purchasing new e-sim :(

I have one physical sim and I wanted to purchase a new e-sim for a different phone. Somehow the request got mixed up and my new e-sim got attached to my existing number and they blocked my physical sim. To correct this issue (as I needed two differen...

Visa compromised

My Visa has been compromised and I want to pay my next bill at my Financial Institution. 

I dont have 5G, although I subcribed 5G plan

  Hi everyoneI Subcribed 5G plan 34$ for 50gb, My phone is Iphone 14 pro max, I dont understand why my esim dont get 5G.  In my setting-> Cellular->Voice&Data I only see 3G and LTE. I tried to delete esim and active new esim but samething. Before I ...

PUK Code

My husband got locked out of his phone. Its asking for his PUK code which is supposedly 8 digits. He has no access to his account due to the phone issue. Anyone know what to do or how to find this code ? 

payment

trying to change my CC the one on here has been compromised 

Can't deactivate account

trying to deactivate an automatic payment and an account.  I don't have the sim card as my brother in law went back overseas.  I can't login into the account to stop automatic payments .  I have email access for the code but not a phone to activate t...