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I've got a technical issue that probably needs escalation with the backend/engineering team at Telus. I have a VoIP number provided by Telnyx, who are using Iristel as their upstream carrier. I had no problems calling from my cell when I was with Fid...
I have a question about new points in May ?I have some old rewards, should I switch from old rewards to new points program before May 01 by myself or the public mobile switch by automatic?thanks
I subscribed to a plan online and discovered that I needed a new phone. Purchased an unlocked phone (new) and now am unable to find a way to activate it. Put the sim card I ordered in the phone and it says it is not on a network. I'm lost and there i...
I have an account that was created a few years ago and that contains a plus symbol in the email.For example, text+text@gmail.comI can no longer log in even though I'm using the same email and the correct password. The error I get is "unknown request ...
I was setting up my spouses phone plan, and I accidentally deleted it and I need a new esim I can't get into the account to even get the text as the old esim isn't available anymore
I am a new customer and my sister sent me her “refer a friend” code and I don’t know what happened but I did not receive my 10$ credit and she did not receive a notification stating she has a new friend referral ! Is there a was this can be fixed ? T...
So, for several months now I've noticed that my list shows, for example today, 24 referrals. Yet I only received $22 in credits. Several months before, the same. I asked a CS Agent a while back and they said someone ported out towards the end of the ...
I see the Motorola Moto g stylus 5G (2022) listed as a supported device, but what about the 2023 & 2024 models?How do new devices get added to the whitelist?Thanks for your feedback
I am a new customer and after successfullly having my number transferred from Telus I cannot get into my account. My phone works only for texts, there is no phone or data. When I log into my account from my cell it just loops back to the sign on page...
My parents and fiancée and I all switched to Public Mobile in February 2024.All of us have been routinely experiencing dropped calls for the last few months but have REALLY been noticing it for the last month (March/April).Just had a bunch of calls t...
Re public mobile…..have been using it now for a couple weeks.So far everything seems to be working ok although it sometimes feels like it is a bit sluggish hooking up to wifis and once it does, fading in n out for a while till it becomes solidly lin...
Is this even possible anymore? Whenever I log in it logs me in with a new username even though my original account is associated with another username in the community forum. I wish there was a way to merge the posts together. Does anyone know?
Also, with the switching from legacy receiving 250 g and then my phone not making calls and plan was active. Did I l lose that bonus? Very frustrating not to talk to someone to ask but I want the remaining data I didn't use added to my account. As...
Hello, I had a legacy account with Unlimited Canada Wide Calls. I went to use my cell phone and it was not able to make calls out. I have been a customer with Public Mobile from August 11, 2011 and this is the first time that the unlimited call wer...
My phone shows a red dot as if I have a voicemail but I don’t as I have deleted it. How to get rid of the dot? Also, after I listen to voicemail and deleted the message how to exit from voicemail ? I don’t think it’s one of the options I heard . Tha...
my new subscription plan started April 19; I lost my phone on April 18. Attempted to change the plan but unable to sign in my account. Now the new plan started from April 19-may 19. Just get log in found out those days the usage has been used a lot a...
After signing up (my phone works fine for calls and texts), I am unable to sign in to my account. After successfully entering email and password, it simply loops back to my sign in page.
Hi I purchased a subscription but never activated my sim card nor got a number. I decided to switch to a different carrier I need you to cancel and refund my method of payment please.