Community

Is it impossible to close one's PM account?

I personally am completely dissatisfied with PM - have contacted CS to actually close my account but was told that that's impossible ----- I say they make it impossible to close one's account -- never heard of this before --- Tried to remove my Credi...

NEW PUBLIC POINTS

DOES ANYONE KNOW YET HOW WILL WE USE OUR POINTS TO REDUCE OUR MONTHLY CHARGE?

Unauthorized money taken from my CC

For the last 3 months Public Mobile has been stealing money from my credit card after having cancelled my account. I just saw that yesterday PM has once again removed money from my cc. I want those funds that you stole from me returned NOW!!

Conversion to points start date..

Nevermind...misread the notice!I think I need another cup of coffee..

expecter response time...is 19 hours normal?

I joined Public Mobile yesterday.  However, I cannot use my phone...I've put in a ticket and have had no response.  I've been down (can't call or text) for 19 hours.  Is this normal response time (no response yet)?  Is there a way to speed this proce...

What happens to your whatsapp number if you cancel your phone account?

I'm using a prepaid account. But i did not recharge my credit within 90 days and the account is cancelled. I would like to reactivate keeping the same number, but unfortunately this is not possible.What will happen to my WhatsApp account ? It still w...

Updating payment information

Hi, I’m trying to update my payment information and even though I’m using a valid credit card, it keeps saying security code is required. Any advice?

Expired

I just purchased the phone plan yesterday and it says account expired when I’ve already paid for the month. Is there any solution to fix this?

Subscriber passed away

I want to cancel my dad's plan as he has passed away. 

Is it possible to use old community account with new plan?

Is it possible to use old community account with new plan? I ask just in case I port over to another mobile provider and in a few months choose to switch back to PM if a scorching deal is offered.

iMessage Activation

Joined Public Mobile from another provider and my iMessage shows still activating after the whole day of use of Public Mobile. I tried everything that was humanly possible that was offered as help on this forum. however, nothing works, and I still ca...

Referrals

I had to change my email address because it was no longer valid.  Upon doing so I have lost my referrals and my monthly payment has gone back to the original amount.  How do I correct this?

My rewards page is showing incorrect information!

On my rewards page it shows that “Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account will be closed permanently and you'll lose your phone number.” but on my account ...

Porting trouble

Hello -I’m new to public mobile.  I tried porting my number from Koodoo and it did not transfer successfully.  I have read previous posters and responses saying to open a ticket with customer service.I am also locked out of my pm account for some rea...

Unable to make Long Distance Call to Turkey

I've got 486 minutes of  "INTL Long Distance incl CA & US" and 1000 minutes of "one-time Int'l LD bonus". I was able to make a call to Turkiye yesterday but unable to do so today.A message keeps coming up saying that "The call cannot be completed as ...

Rewards program suspended

Trying to redeem points for $15 off my bill and tells me that my and my husband‘s accounts are suspended and to contact public. We are paid in full, credit card is attached to our file and we’ve never missed paying a bill. Have submitted a ticket but...

Add Ons Not Working

So I used my point that I had to get more data, so it was 5 points for 250 MB data, and also got 15 dollars in credits and I used 15 points to accumulate that credit. The problem now is that when In go to use the 250 MB data it does not work I cannot...

I cannot receive texts

I am a new customer to 

Still can't get sms texts, but everthing else works

Hello, I just swtiched from rogers to Public mobile. I called rogers and telus and they got me moved over yesteday. I can get calls and data works fine.... BUT I can't get sms texts to my phone.  I have restarted, turned on the rogers sim (which is n...

I'm having issues joining Public Moible

Not able to make calls or text

I ported over my old phone number on 22apr2024.  The old carrier sent me a text asking if I was requesting a number transfer.  I told them YES.  After about 10 more minutes, the Public Mobile app gave a green check mark for porting over the old numbe...

Please advice on to resolve my problem on auto payment

I signed up Public Mobile a few years ago, shortly after that I got a different number for my son. I used my credit card for auto payment for both numbers. A few months ago I ported out my own number but my son is still using his PM number paid by my...

Number not in service after port

Ugh. It appears the port out didn't quite complete properly and I need some help!The number transferred completely out of my old carrier; the old carrier no longer shows that they have the number.The number is 'connected' on the new phone, another pu...

Recover deactivated number?

Hi, my number was deactivated due to non-payment for 90 days, 5 days ago. I was wondering if there's anyway to recover my number or if I'll have to buy a new sim?Thank you!

Usage history

Hello the community, I would like to get the history of incoming calls for the specific period of time that was about 1.5 years ago. I need to get some phone numbers and call details as date/time as an evidence in the open dispute to protect my right...

Carrier issue

My carrier is showing up as public mobile and my iMessage is showing up as verifying. I will not be able to receive any messages from my previous carrier. Which I need to properly switch over.