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Joined Public Mobile from another provider and my iMessage shows still activating after the whole day of use of Public Mobile. I tried everything that was humanly possible that was offered as help on this forum. however, nothing works, and I still ca...
I had to change my email address because it was no longer valid. Upon doing so I have lost my referrals and my monthly payment has gone back to the original amount. How do I correct this?
On my rewards page it shows that “Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account will be closed permanently and you'll lose your phone number.” but on my account ...
A couple weeks ago I comapared various providers and settled on public mobile because it had a nicely priced canada/us plan and signed up for that - I thought. After waiting for my sim and then being to busy to transfer, I'm in the middle of transfer...
Hello -I’m new to public mobile. I tried porting my number from Koodoo and it did not transfer successfully. I have read previous posters and responses saying to open a ticket with customer service.I am also locked out of my pm account for some rea...
I've got 486 minutes of "INTL Long Distance incl CA & US" and 1000 minutes of "one-time Int'l LD bonus". I was able to make a call to Turkiye yesterday but unable to do so today.A message keeps coming up saying that "The call cannot be completed as ...
Trying to redeem points for $15 off my bill and tells me that my and my husband‘s accounts are suspended and to contact public. We are paid in full, credit card is attached to our file and we’ve never missed paying a bill. Have submitted a ticket but...
So I used my point that I had to get more data, so it was 5 points for 250 MB data, and also got 15 dollars in credits and I used 15 points to accumulate that credit. The problem now is that when In go to use the 250 MB data it does not work I cannot...
Hello, I just swtiched from rogers to Public mobile. I called rogers and telus and they got me moved over yesteday. I can get calls and data works fine.... BUT I can't get sms texts to my phone. I have restarted, turned on the rogers sim (which is n...
I ported over my old phone number on 22apr2024. The old carrier sent me a text asking if I was requesting a number transfer. I told them YES. After about 10 more minutes, the Public Mobile app gave a green check mark for porting over the old numbe...
I signed up Public Mobile a few years ago, shortly after that I got a different number for my son. I used my credit card for auto payment for both numbers. A few months ago I ported out my own number but my son is still using his PM number paid by my...
Ugh. It appears the port out didn't quite complete properly and I need some help!The number transferred completely out of my old carrier; the old carrier no longer shows that they have the number.The number is 'connected' on the new phone, another pu...
Hi, my number was deactivated due to non-payment for 90 days, 5 days ago. I was wondering if there's anyway to recover my number or if I'll have to buy a new sim?Thank you!
Hello the community, I would like to get the history of incoming calls for the specific period of time that was about 1.5 years ago. I need to get some phone numbers and call details as date/time as an evidence in the open dispute to protect my right...
My carrier is showing up as public mobile and my iMessage is showing up as verifying. I will not be able to receive any messages from my previous carrier. Which I need to properly switch over.
I just transferred my phone number to Public Mobile on Sunday afternoon and havent been able to get a phone call or text messages since I transferred. Please help
Like 49210 other people in this forum I have the issue that the porting form asked for the IMEI, which I entered, only to get a tex message that the ESN/MEID number is wrong. I didn't enter the MEID because no one asked for it. How can I supply the a...
Hello, my son's phone was stolen. I tried logging in and the OTP went to the phone. Using the OTP the thief changed the account password and I am locked out.I want suspend the account ASAP. Please help!
Hello,I just to make sure I understand this correctly : I can only sign-up for a plan via the App? There no longer are Public Mobile kiosks in my area.I attempted to sign-up from the web, and I am stuck (tried different browser and computers) at this...
Hey there hoping to get some help on this issue I am currently having.While I was out today I noticed that my data was not working and I could not connect to anything. I had full bars but it refused to let me use my data. I have the 50 GB US + Canada...
I have had 9 days of connection issues and cannot get texts from Public on my xxxxxxxxxxxxxxxxxxxxxx line.I want to return to Virgin but I do not get the text notification to allow me to answer yes to the portPlease contact me to help with the portin...
Hi everyone,My daughter lost her phone. How do I report that to public mobile? Can not receive the 2-way authentication message on her phone to log into her account. Thank you very much for your help!Iris
I'm heading to the USA in a couple of days. I signed up for the new $34/month plan that includes text and data in the USA. Do I need to re-boot my phone and/or enable/disable roaming when I cross the border? Or other settings?Thanks.