Community

Transfer from PM to another service provider

I just transferred my number to another service provider, and was just charged my monthly subscription. Will I be refunded the difference

Transferred number from another provider

I transferred my number from another provider to public. Everything works except texting. I've rebooted my phone but it still doesn't work. Any help would be greatly appreciated 

Ported number not recognized by iphone

Transferred number and confirmed cancellation of Fido account on April 18th. iPhone is still not recognizing the ported number with Public mobile sim installed for iMessages or FaceTime. Unable to receive direct text messages to my cell number.

Trying to activate

I have a new SIM, and a number, but when the app indicated it was sending a code to my phone to confirm (through Eversafe), it never arrived. Now my phone recognizes the new number, but it won't connect. And I cannot get into a screen on the app that...

3G calls succeed, LTE/5G calls drop on answer, when calling Iristel numbers (BC)

I've got a technical issue that probably needs escalation with the backend/engineering team at Telus. I have a VoIP number provided by Telnyx, who are using Iristel as their upstream carrier. I had no problems calling from my cell when I was with Fid...

Switch to new points

I have a question about new points in May ?I have some old rewards, should I switch from old rewards to new points program  before May 01  by myself or the public mobile switch by automatic?thanks

Payment on blocked account not credited to new account. How do I resolve this?

Activation Help

I subscribed to a plan online and discovered that I needed a new phone. Purchased an unlocked phone (new) and now am unable to find a way to activate it. Put the sim card I ordered in the phone and it says it is not on a network. I'm lost and there i...

I need a new eSim

I was setting up my spouses phone plan, and I accidentally deleted it and I need a new esim I can't get into the account to even get the text as the old esim isn't available anymore

Refer a friend code

I am a new customer and my sister sent me her “refer a friend” code and I don’t know what happened but I did not receive my 10$ credit and she did not receive a notification stating she has a new friend referral ! Is there a was this can be fixed ? T...

Referral Credits vs Actually Credits

So, for several months now I've noticed that my list shows, for example today, 24 referrals. Yet I only received $22 in credits. Several months before, the same. I asked a CS Agent a while back and they said someone ported out towards the end of the ...

VoLTE (Voice Over LTE) support for Motorola Moto g stylus 5G (2023 & 2024)

I see the Motorola Moto g stylus 5G (2022) listed as a supported device, but what about the 2023 & 2024 models?How do new devices get added to the whitelist?Thanks for your feedback

Service not working

I am a new customer and after successfullly having my number transferred from Telus I cannot get into my account. My phone works only for texts, there is no phone or data. When I log into my account from my cell it just loops back to the sign on page...

how to make a payment

Why do my whole family's calls keep dropping consistently since switching to Public Mobile?

My parents and fiancée and I all switched to Public Mobile in February 2024.All of us have been routinely experiencing dropped calls for the last few months but have REALLY been noticing it for the last month (March/April).Just had a bunch of calls t...

Sluggish wifi

Re public mobile…..have been using it now for a couple weeks.So far everything seems to be working ok although it sometimes feels like it is a bit sluggish  hooking up to wifis and once it does, fading in n out for a while till it becomes solidly lin...

How do I get my old username back?

Is this even possible anymore?  Whenever I log in it logs me in with a new username even though my original account is associated with another username in the community forum.  I wish there was a way to merge the posts together.  Does anyone know?

How can I be a affiliate

How can I be a affiliate of this company 

Switching Plan - Data Boost

Also, with the switching from legacy receiving 250 g and then my phone not making calls and plan was active.  Did I l lose that bonus?  Very frustrating not to talk to someone to ask but I want the remaining data I didn't use added to my account.  As...

Texting

First my phone does not send or receive texts and now it states the wrong phone number

Legacy Account - Unlimited Canada Wide Calls

Hello, I had a legacy account with Unlimited Canada Wide Calls.  I went to use my cell phone and it was not able to make calls out.  I have been a customer with Public Mobile from August 11, 2011 and this is the first time that the unlimited call wer...

Can’t receive calls

Still can’t receive calls it’s been over a month since I joined

Overcharging

Why was I billed for a 4g plan and a 5g plan on on number how do I get reimbursed 

subscription up grade

My subscription was not up graded but my credit card was charged the new rate on Apr 01