Public Mobile Community

When I have to pay?

I have received the below message, just making sure this means that I will lose my phone number and account if I do not pay by July 4th, or 90 days after April 5. Your services are on holdSubscription Expiration Date: Apr 05, 2024Your services are o...

access to account without having an access to cell phone

my wife doesnt have an access to her cell phone, should would like to update the payment method , but in order to connect to her public mobile account the code sent to her cell phone , what should she do?

Travel problem

Hi, I need to go back to my hometown for the next 4 months, what should I do with my plan? Can I cancel it directly, will this close my account? Thanks!

SMS Issues

Hi!Anyone can help me on what yo do. I cannot send and receive text messaging.

iPhone 13 doesn’t receive non iPhone calls

I’m new to PM. Have an iPhone 13 and installed an eSIM with my subscription. For some reason I don’t seem to receive calls, texts, or messages from non iPhone users. If someone with an iPhone calls or texts, no problem. If they don’t have an iPhone, ...

Refer a Friend Contests

Have we heard any info on if / when winners were selected and awarded their prize yet ? Looks like contest closed March 15th with winners to be drawn April 11, but I can't find any info after the announcement.https://www.publicmobile.ca/en/bc/get-hel...

iPhone 13 can’t send and receive SMS

Hi got a plan 2 days ago on eSIM.Everything works well. Data, phone but sms are not sending / receiving.APN : isp.mb.comI tried changing it to SP.MB.COM but same result. Powered off and on .only thing I didn’t do it reset network setting as I don’t w...

Refund request - Wrongly clicked on renew now

Hi, @CS_Agent I was about to change my subscription which will be renewed tomorrow, April 20th, but I wrongly clicked on renew now by mistake, may I know if there is any way that I can get the refund redo the change. Account number : xxxxxxxxxxxxxxxx...

USA/ Canada Plan, Data not working in USA

I’m in Florida right now and it’s really spotty. Even though it will say I have full bars of data, nothing will load, iMessages won’t send. Sometimes it will work, sometimes it won’t. Any fixes for this? I have roaming enabled. I have the 60gb/month ...

Need help ASAP!

Customer service agent is not helping me, just telling me to try things I’ve already tried. The online site/my app on my new device (iPhone 15 Pro) will NOT let me purchase a new eSIM. I have not had an opportunity or time to get to a store this week...

iPhone 8 text messgaing

I have a iPhone 8 and I can send and receive iMessages only, can anyone help

New plan

I am not receiving text messages at all

Is there any proof contact a CS Agent will resolve this problem??

With regards to this issue with texting, iMessages and Facetime, see link below.... does sending them to a CS Agent actually resolve anything? Or are we just wasting everyone's time? Can they actually do anything? And if they can, why hasn't the li...

Activation incomplete

After 3 weeks I finally received a sim card. I downloaded the PM app to complete activation. I logged in and went to the complete your activation portal. And then nothing happened. I couldn't get to a keep your old number portal, or anything. Dead...

New customer

I have a voucher. I have a SIM card but I can't seem to subscribe and get a phone number without a credit card and I'm getting very agitated.

SIM card

Hi I deleted my SIM card and I bought another eSIM and I was told to send a copy of the payment where do I send it

Important Announcement from Your Community Manager

Hello Community! I have some news share with you today, along with a bit of bitter sweetness. After several years of being involved in our platform, I want to share that I'll be taking some time off for personal reasons and temporarily stepping away ...

No texts

Hi!my husband just switched to PM and his texts aren’t going through…. He can make calls and the internet is working…. But no texts are being delivered or received he can’t login to his PM account because of the verification sent via text message (he...

In the US

Using my wife’s phone, In Florida now, have CanadaUS PLAN, no internet. Turned phone on and off, toggled airplane mode.finally did a Network Reset,now unable to make or receive calls.says I’m on AT&Thow to fix, anybody?

Resolved! Missed calls go to VM rather than forwarded number when out of service area

Hello-I was recently traveling outside Canada/US so purchased a SIM card to use while abroad. Before I left Canada, I set up my calls to forward to a TextNow number. The forwarding worked fine when I tested in airplane mode before I left, but when I ...

How to unsubscribe?

Can I talk to someone to unsubscribe?

A1 Forbidden

Trying to log into new account and get A1 Forbidden notification. Can't log in via app, not on website. Help?

Looking for Mobile Internet and Tether Internet APN for a Samsung S21 Ultra 5G, model SM-G998W.

I started a 4g plan in Jan 2024 with a Huawei P40. Physical SIM installed and registered flawlessly. I recently acquired an S21 Ultra running Android 14 in excellent condition and swapped the PM SIM over to the S21 Ultra. It seemed to be a smooth tra...

Service not working

My account is activated and I can make phone calls. However, I cannot send or receive text messages.

New Points Program

How can I find out what my new bill (subscription) will be once the old Rewards program officially ends in May and the new Public Points system applies? I currently have a $15 subscription and pay $10.17 after tax. My current subscription cycle is un...

Long Distance Add-Ons Doesn't Work

Hello,I purchased 300 International Long Distance Minutes add-ons and it shows on my account overview. But I still cannot call US from Canada. Get 'Sorry, your call cannot be completed since you used all available minutes'. I assume the add on would ...

SIM not activating

Just bought a sim plan, but my sim card is not registering. When I logging it is sending me a code to my phone number but I am not receiving the text on the phone

Resolved! Charges on my account

I have 2 charges of 34.50 and one of 5.18 on my Visa bill all from the same date. I recently purchased an add on but not two. Who can help me with this?thanks

2 phone numbers transfered, both mostly ok but no SMS

Like the title says. I helped a friend and his wife transfer from another provider to Public yesterday evening. It took about an hour before he could receive calls with is original number.Could make calls almost immediately after the activation.Took ...

Using data in the US

Hello,I just bought a bundle for talk and text and 3 gb to use in the US that lasts 15 days. Do i need to turn something on in my phone or do i just keep using my phone and the data normally like i do when i am in Canada?I have an android phone and s...

Community

Welcome to the Community

Announcements

Latest Enhancements to your Public Mobile App Experience!

Longer Than Normal Support Wait Times

Upcoming Changes to our Old Rewards Program

Alert Ready Test on May 8

Latest Updates and Improvements to EverSafe

9-8-8 Service is Now Live in Canada

Recent discussions

When I have to pay?

access to account without having an access to cell phone

Travel problem

SMS Issues

iPhone 13 doesn’t receive non iPhone calls

Refer a Friend Contests

iPhone 13 can’t send and receive SMS

Refund request - Wrongly clicked on renew now

USA/ Canada Plan, Data not working in USA

Need help ASAP!

iPhone 8 text messgaing

New plan

Is there any proof contact a CS Agent will resolve this problem??

Activation incomplete

New customer

SIM card

Important Announcement from Your Community Manager

No texts

In the US

Resolved! Missed calls go to VM rather than forwarded number when out of service area

How to unsubscribe?

A1 Forbidden

Looking for Mobile Internet and Tether Internet APN for a Samsung S21 Ultra 5G, model SM-G998W.

Service not working

New Points Program

Long Distance Add-Ons Doesn't Work

SIM not activating

Resolved! Charges on my account

2 phone numbers transfered, both mostly ok but no SMS

Using data in the US

Welcome to the Community

Trending Topics

Resolved! Missed calls go to VM rather than forwarded number when out of service area

Resolved! Charges on my account