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Recent discussions

Cannot use my voucher to pay for bill

Hi can someone please help me to check on my voucher. I just bought a voucher today and I entered it into my account. It showed successful message and then when I want to pay, all voucher disappeared. Please help me process my payment with voucher.

EugeneG by Great Neighbour / Super Voisin
  • 2 Views
  • 1 replies
  • 0 Bravos

Data not working

hi I just activated my Pm account yesterday and my data doesn't seem to be working I have an iPhone and everytime I turn my wifi off to use data it just says to turn data on or connect to wifi and it won't let me set up a personal hotspot either? Hel...

Mown_goat by Great Neighbour / Super Voisin
  • 27 Views
  • 5 replies
  • 0 Bravos

Old Loyalty Dollars

When I get switched to the new points system do my loyalty dollars convert to points? IE, I receive $5 off my monthly bill now. Will I receive 50 points for my past 5 years (and then 10 points per year thereafter)? 

Lorraine8 by Good Citizen / Bon Citoyen
  • 45 Views
  • 5 replies
  • 0 Bravos

My old community account?

Why I can't login in using my old community name is a mystery to me. Has something been reset? I couldn't use my previous moniker as it was already taken when I tried to register with my old one. Any information on this topic would be really valued.

mfizz88 by Great Neighbour / Super Voisin
  • 25 Views
  • 1 replies
  • 0 Bravos

Can't send pictures from iPhone users

I haven't been able to get pictures from iPhone users on my Android lately, or vice versa. I've turned on group chat and SMS, reset the network settings, tried turning it on and off, turned on and off airplane mode, and have done pretty much everythi...

mfizz88 by Great Neighbour / Super Voisin
  • 31 Views
  • 2 replies
  • 0 Bravos

Unable to send sms with esim

Hi!Just got an unlocked IPhone 13 and switched to PM with the 5G plan. Everything works fine except I cannot send SMS. I do receive SMS however and of course MMS. Each time I try, I get a message that it was not sent. Can someone get me thru this ple...

Yvanovitch by Great Neighbour / Super Voisin
  • 28 Views
  • 2 replies
  • 0 Bravos

Resolved! Missed Port request from Telus

I missed the text from Telus to port my number over in the 90min time frame. Telus said I need to request public mobile to resend the port again. How do I do that? 

Darrell9942 by Great Neighbour / Super Voisin
  • 43 Views
  • 1 replies
  • 0 Bravos

Port in

How can I request a port in of my number

Jim12345 by Good Citizen / Bon Citoyen
  • 41 Views
  • 2 replies
  • 0 Bravos

phone #

When I switch to public domain do I keep the phone number I have now?

Hank54 by Great Neighbour / Super Voisin
  • 50 Views
  • 4 replies
  • 1 Bravos

Not receiving call

Got eSim card install, everything seem to be working good except when somebody tries to call it goes directly to voicemail, they can leave a message but I m not even getting it. I am able to call and text and able to receive text. my previous physica...

MonicR2024 by Great Neighbour / Super Voisin
  • 39 Views
  • 3 replies
  • 0 Bravos

New account

My daughter had her phone stolen and has been unable to access her PM account despite days of messaging with a CS agent. Can she open a new account using a different email address? I’m thinking this may be the only way to get her service through PM. 

Mona4 by Good Citizen / Bon Citoyen
  • 58 Views
  • 5 replies
  • 0 Bravos

Can I speak with a human on the phone with Public Mobile

Hi, so basicaly my mother have a number with public mobile but broke her simcard and then when I try to help her get a new one with her old number it says that i need a code (sent to her number) that she can't possibly get sin her Sim is broken. It h...

MassiOuarezki by Great Neighbour / Super Voisin
  • 62 Views
  • 2 replies
  • 0 Bravos

Subscription renewal date Referral points May 1st

When the legacy rewards customers are forced to move to the point system on May 1st does that affect or subscription renewal date or the date that referral points will be added to our account?   Right now I get the referral points a few days prior to...

EdN by Model Citizen / Citoyen Modèle
  • 36 Views
  • 4 replies
  • 0 Bravos

new phone number

i changed my phone number because I've been getting so many spam calls.  I did it a couple hours ago, but now trying to update all my places with the new number, its saying its sending the code to the new number, but I'm not getting any of them.   Th...

blueyes97777 by Great Neighbour / Super Voisin
  • 40 Views
  • 2 replies
  • 0 Bravos

New account Sim credit

Hello, I signed up for Public Mobile on March 4 choosing to purchase a Sim for 10 bucks and have it mailed to me. I never received the mailed Sim so i opted to buy one. The sim that was sold to me was a Public Mobile prepaid Sim and it cost 20 dollar...

TheBest5150 by Great Neighbour / Super Voisin
  • 48 Views
  • 4 replies
  • 0 Bravos

Refer a friend

I referred a friend and they put in the code but I never got confirmation that I did so, when will we receive confirmation on the refer a friend bonus? We both didn’t get any confirmation so we think it did work. 

Flashy1234567 by Great Neighbour / Super Voisin
  • 23 Views
  • 1 replies
  • 0 Bravos

Resolved! iPhone 7

Have a older neighbor he has an IPhone 7Does anyone know if the phone will work using a SIM card?Like to get him switched over he’s paying almost a 100/month through Bell.

Electro_Mac by Great Neighbour / Super Voisin
  • 54 Views
  • 4 replies
  • 1 Bravos

Data gift

I was given a data gift for loyalty but my plan was changed and it disappeared, is there any way to get that data back onto my plan? Thank you.

Flashy1234567 by Great Neighbour / Super Voisin
  • 76 Views
  • 8 replies
  • 1 Bravos

Points

If I switch to a different plan it says I will receive so many $ points a month is this for every month and can you take that amount off your bill each month?Also it will not be auto pay anymore with the new system will it?

Gigsdo by Good Citizen / Bon Citoyen
  • 74 Views
  • 7 replies
  • 1 Bravos

Re: Problem sending Picture messages after update

hello ,I have a kyocera duraforce E6910 with android 10 too and have the same issue with the MMS even when the Apn settings are correct.Only data works correctlyI have tried three different cards/carrier  with correct MMS apn settings and the problem...

slauer26 by Great Neighbour / Super Voisin
  • 41 Views
  • 2 replies
  • 0 Bravos
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