posted 03-12-2024
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Longer Than Normal Support Wait Times
by J_PM -
Alert Ready Test on May 8
by J_PM -
Public Customers: Your information is being leaked
by templeofhylia -
When are the payment, text and activation issues going to be resolved?
by Hollister -
Public Mobile’s Canada-US Promo Plans are Ending Next Week!
by LitlLdy -
Top Contributors – March 2024
by Silvio_M -
New Rewards?
by Tech20000 -
Variety of Issues.
by Priority
Recent discussions
Resolved! VOICEMAIL ISSUE
I am no longer receiving voice messages as they come in as a text only (?). I do not want text messages I want my voicemail to be back to receiving VOICE messages. I googled the issue and apparently it is the service provider that has control of this...
Cannot log in
I no longer have access to the email my mother used to create her account several years ago. There is no way to reset the email without having access to the email!!! There appears to be no other way to get in and update it. A previous article indicat...
Text message
I recently switched from Virgin to Public. Got my SIM card and transferred my number over. I can receive and call out no problem, but cannot send or receive texts. So I am unable to verify my account and access anything because I cannot receive confi...
Resolved! Imessage phone number verification, Looks like a problem on PM's end.
I just got a new plan and ported my number. Everything seems to be working fine except imessage, which is just stuck on verifying my number. Because of this, I am unable to receive otp's and messages other than personal imessages to my email.
Resolved! Lost Phone, Pick up new SIM in person?
I know I can go to a Telus store and pick up a new SIM but will they port my number right away or will I have to wait?
Full Access
Hi Public Mobile Community . Please can a Public Mobile agent, confirm my other number, for full access ?
Rewards
Am I going to lose my referral rewards when public mobile changes to points?
No Text
I have no text messages, any ideas.
transfering existing phone number with public mobile to new account in public mobile
struggling with this website created new account with new sim card wanting to use existing phone number from old account with public mobile
Resolved! PUK code
I apparently need something called PUK code to activate my cellular data which isn’t working right now. I switched from bell. I was in contact with a customer support agent and I haven’t received any help or anything. Any ideas on what I should be do...
SMS did not transfer
I recently switched from Virgin to Public. Got my SIM card and transferred my number over. I can receive and call out no problem, but cannot send or receive texts. So I am unable to verify my account and access anything because I cannot receive confi...
Billing
When I look at my credit card statement, I see multiple charges of $16.95 on February 12th. I only have 1 phone so I believe that I should only have one upcharge when I tried to get the 15 minutes for $15 US plan, which never worked for me anyways......
Calls drop
Hello. I am have trouble where all my calls are getting dropped or disconnected after several minutes of being on a call. I have an iPhone 11 Pro Max. I restared my phone many times, checked the carrier setings, everything seems to be fine but it is ...
Need help
I have been trying to connect my mother with your plan. Having extreme difficulties and need to chat with someone. Thank you
Trying to Change my 30 Day to 90 Day
I'm attempting to change my plan to 90 days to try and offset the lack of savings from the resulting points change system next month. I've been communicating with the CS_Agent and they are asking me to reset my cache, use a different web browser etc....
Newbie - no messages
Enrolled in PM this morning, selected PM number and loaded esim config. Iphone 13. No other SIM's loaded.No text messages (in or out). Can callHave: Reset network settings, ensured line enabled, disabled imessage, made sure MMS messaging enabled. Ide...
Resolved! Anyone succeeded in using a US credit card to purchase a plan
Hello! I know there are lots of threads to discuss this topic. However, I still have no idea which way will work. I am currently in the US. Would like to use my US credit card to subscribe a plan. However, the zip code field only accepts Canadian zip...
Cant login into my account
HiI can't login Into my account because EVERSAFE wants to send me SMS but my sms hasn't worked since I ported to public mobilecan an agent please reset my account so I don't need to use EVERSAFE. I remember when I first signed up I didn't need to use...
Resolved! Trying to complete my activation
Hi all, I started subscription process though website, then at the end I donwloaded PM app to finish activation.The issue is that every time I try to login on the app it redirects to the login page again... I cannot finish my activation. No error mes...
Text messaging not working
Just switched to PM, everything appears to be working except text messaging. I get a prompt to use RCS chat which I have not accepted. I'm not sure what happens when I text someone who is not using RCS chat.Any advice would be appreciated.
Resolved! Dual eSIM 2 different phone numbers
I currently have a plan and an eSIM with Public Mobile but I was thinking about getting a cheaper plan with a different phone number as well with an ESIM is that possible to do .. Because I just purchased an eSIM and it installed on my phone but it ...
Need help
I need help.for a pku code
Resolved! Card got declined - after updating no service
It's my renewal day today and my card got declined. As soon as I got the text I went to my account to update the card and I still have no service. There is a credit in my account from renewing with the updated card but nothing works, not calls data o...
no service after a power failure
Help, please. We had a regional power failure 3 days ago during which we lost cell and landline service. When the power came back on, we still had no cell service. (They have since restored landlines but we don't have one.) For 3 days now we have no...
Sms texting issue
Since porting 2 days ago, I cannot send or receive texts.I have reset network settings.apple doesn’t seem to be able to verify my ported phone number.how do I resolve this issue?never had issues before with previous provider.
2023 income tax receipt
How do I print out my 2023 income tax receipt or where do I find it
Resolved! Canada - USA plan grandfathered?
Anyone know as to why the PM Canada-USA plan is no longer offered? Did perhaps not work when in the USA?
Bonus data not reflecting in my account
Bonus data added by public Mobile for switching from rewards to points are not avaliable in my account now @CS_Agent
Resolved! Ulefone Armour 22 mobile data
Hi, I purchased a Ulefone Armour 22 but my mobile data isn't working. I can make calls but there is no internet connection. Any idea what this could be?
