Community

PM as eSIM, Koodo physical: no data/texts during calls

Only when I set PM as primary, (testing if I want to port my number over to PM and cancel my Koodo) - I can't receive any texts till my phonecall is finished and also can't browse internet at the same time as a call. I don't have any issues with Kood...

$29 10GB Plan now upgraded to 20GB!

As noted above, Public Mobile has changed one of their plans to an improved plan - a $29 20GB instead of 10GB of data. It is still 4G LTE speeds of up to 100mbps. And if you are wondering if it is for new activations only, it isn't!https://subscribe....

Texting not working

Transfer from fido 2+ weeks ago Android galaxy s20Verification code not working or texting Lte and calling working  

whats wrong with public mobile?????

why do they still have to ask me those verification questions when I already authenticate myself when submitting the ticket through the chatbot? also the community account is linked with the pm account so why do they even need to ask those questions?...

Account Information

How can I get my account number? 

Travel sim compatible

Hello traveling to Belize next week and want to make sure my phone will work. Will a sim from there work in my phone?? Is my phone already unlocked?? If not how do I do this so a different travel sim will work? Thanks 

Can't log into my phone

My phone has thr same email as my daughter's now replaced phkne. I am unable to change my credit card information due to that fact it tries to log into her phone. Is there any way to make it log into mine 

Is it impossible to close one's PM account?

I personally am completely dissatisfied with PM - have contacted CS to actually close my account but was told that that's impossible ----- I say they make it impossible to close one's account -- never heard of this before --- Tried to remove my Credi...

NEW PUBLIC POINTS

DOES ANYONE KNOW YET HOW WILL WE USE OUR POINTS TO REDUCE OUR MONTHLY CHARGE?

Unauthorized money taken from my CC

For the last 3 months Public Mobile has been stealing money from my credit card after having cancelled my account. I just saw that yesterday PM has once again removed money from my cc. I want those funds that you stole from me returned NOW!!

Conversion to points start date..

Nevermind...misread the notice!I think I need another cup of coffee..

expecter response time...is 19 hours normal?

What happens to your whatsapp number if you cancel your phone account?

I'm using a prepaid account. But i did not recharge my credit within 90 days and the account is cancelled. I would like to reactivate keeping the same number, but unfortunately this is not possible.What will happen to my WhatsApp account ? It still w...

Updating payment information

Hi, I’m trying to update my payment information and even though I’m using a valid credit card, it keeps saying security code is required. Any advice?

Expired

I just purchased the phone plan yesterday and it says account expired when I’ve already paid for the month. Is there any solution to fix this?

Subscriber passed away

I want to cancel my dad's plan as he has passed away. 

Is it possible to use old community account with new plan?

Is it possible to use old community account with new plan? I ask just in case I port over to another mobile provider and in a few months choose to switch back to PM if a scorching deal is offered.

iMessage Activation

Joined Public Mobile from another provider and my iMessage shows still activating after the whole day of use of Public Mobile. I tried everything that was humanly possible that was offered as help on this forum. however, nothing works, and I still ca...

Referrals

I had to change my email address because it was no longer valid.  Upon doing so I have lost my referrals and my monthly payment has gone back to the original amount.  How do I correct this?

My rewards page is showing incorrect information!

On my rewards page it shows that “Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account will be closed permanently and you'll lose your phone number.” but on my account ...

Porting trouble

Hello -I’m new to public mobile.  I tried porting my number from Koodoo and it did not transfer successfully.  I have read previous posters and responses saying to open a ticket with customer service.I am also locked out of my pm account for some rea...

Unable to make Long Distance Call to Turkey

I've got 486 minutes of  "INTL Long Distance incl CA & US" and 1000 minutes of "one-time Int'l LD bonus". I was able to make a call to Turkiye yesterday but unable to do so today.A message keeps coming up saying that "The call cannot be completed as ...

Rewards program suspended

Trying to redeem points for $15 off my bill and tells me that my and my husband‘s accounts are suspended and to contact public. We are paid in full, credit card is attached to our file and we’ve never missed paying a bill. Have submitted a ticket but...

Add Ons Not Working

So I used my point that I had to get more data, so it was 5 points for 250 MB data, and also got 15 dollars in credits and I used 15 points to accumulate that credit. The problem now is that when In go to use the 250 MB data it does not work I cannot...

I cannot receive texts

I am a new customer to