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Like 49210 other people in this forum I have the issue that the porting form asked for the IMEI, which I entered, only to get a tex message that the ESN/MEID number is wrong. I didn't enter the MEID because no one asked for it. How can I supply the a...
Hello, my son's phone was stolen. I tried logging in and the OTP went to the phone. Using the OTP the thief changed the account password and I am locked out.I want suspend the account ASAP. Please help!
Hello,I just to make sure I understand this correctly : I can only sign-up for a plan via the App? There no longer are Public Mobile kiosks in my area.I attempted to sign-up from the web, and I am stuck (tried different browser and computers) at this...
Hey there hoping to get some help on this issue I am currently having.While I was out today I noticed that my data was not working and I could not connect to anything. I had full bars but it refused to let me use my data. I have the 50 GB US + Canada...
I have had 9 days of connection issues and cannot get texts from Public on my xxxxxxxxxxxxxxxxxxxxxx line.I want to return to Virgin but I do not get the text notification to allow me to answer yes to the portPlease contact me to help with the portin...
Hi everyone,My daughter lost her phone. How do I report that to public mobile? Can not receive the 2-way authentication message on her phone to log into her account. Thank you very much for your help!Iris
I'm heading to the USA in a couple of days. I signed up for the new $34/month plan that includes text and data in the USA. Do I need to re-boot my phone and/or enable/disable roaming when I cross the border? Or other settings?Thanks.
My phone was unable to send or receive pictures in MMS ( in google messages App).Checked my APNs setting and found three entries:1: Koodo2: PC Mobile3: TelusPC Mobile was selected by the system. There was no Public Mobile.Difference between PC mobile...
text not working... joined public mobile today (22apr2024) and have and a pixel 7a phoneThings I've tried: restart phone, remove/replace sim card, checked APN was correct, reset Mobile Network Settings...none have helped..I would appreciate anyone t...
My phone number was ported from Freedom mobile on April 10, 2024. I can receive and make calls fine on my ported number, but I am unable to send or receive texts. Also every time I attempt to login into my Public mobile account, it appears that the...
have lost sim card so can not get into account,or use phone, still being chargedam thinking best to cancel the account ? or try a new sim cardAm reluctant to register a new Sim card as I will then be getting two charges per month
HelloToday I've switched from the most basic $15/100mb plan to the $29/10gb plan. My payments come out on the 5th, today is the 22nd. I'm also on auto withdrawals. Will PM provide credit for the unused days towards the new plan? I know it's not much,...
I’m on Maui right now and trying to figure out how to select T Mobile instead of AT+T. Cellular Network selection is on Auto and when I try to turn it off it just gives the spinny wheel. Any ideas?
The voice mail feature doesn’t work I have messages but can’t get them the iMessage or text feature doesn’t work I can’t send and receive messages. the reception to get calls in my home in Quebec is spotty anyone know how long we will need to suffe...
I transferred my phone number from another provider to my public mobile, it's registered on here my number from the other provider but on my phone information it's still the number I got when I came on public mobile. When I try to call my phone using...
Credit card lost. New card coming in 5 days. Account shut down due to no payment which was automatic. No phone now. So do i have to wait now without phone for 5 days. Any other way to pay.
I’m having issue with my voicemail. I can access and login with password but it tells me I have no messages when I know there are multiple that have been left that I have not listened to. I followed the steps to restart iphone and reset voicemail pas...
I currently have the $15/mo plan (100 minutes, 250 mb data). I read that minutes from purchasing add-ons never expire and transfer over to the next period. If I have leftover minutes from the 100 minutes that come with my plan, do those transfer to t...
Hello,I am leaving Bell and switching to Public Mobile. Looks like I messed up the IMEI and now the number is (sorta) stuck. I have access to data and I can call using the phone number I ported from bell, but only the bell sim can receive phone calls...
Hi all, I was able to activate my subscription on Friday night and port my existing number from the old carrier (that account is now closed). I am able to make and receive calls with service from PM but have not been able to send or receive texts (wh...
My usage shows 0 minutes used. That is correct as I did not make any Outgoing calls.But Usage History shows Outgoing calls to voice mail. Why is that? I did not make those calls! Yes, spammers did call and their calls did end up in vmail but why Usag...
Okay so both my wife and I are with public mobile and have like 50 gig each of dataWe are going to florida for 8 days, I'm told that its best to go get a roaming esim like knowroaming who offer 5 gigs in the usa for 15 days for $16Is that what i shou...