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Ported over but says no SIM

I ported over yesterday and I can receive phone calls/make phone calls ... but my phone does not show the public mobile network and it also shows no SIM.... but I installed an eSIM.Please help!

AFERNS by Great Neighbour / Super Voisin
  • 33 Views
  • 3 replies
  • 0 Bravos

eSIM on new phone

If I delete my eSIM off my current phone, can I reactivate it on my new iPhone 12? 

MeaganO by Great Neighbour / Super Voisin
  • 30 Views
  • 2 replies
  • 0 Bravos

Subscription start date

When I subscribe to a new subscription, does it start right away or when I receive my Sim card? Delivery generally takes a while in my area.

JasonNjason by Great Neighbour / Super Voisin
  • 34 Views
  • 2 replies
  • 0 Bravos

Payment was taken 2x on different dates

Hi, My credit card has been charged 2x  in the amount of $38.08 each time.1st time on Mar 3 & again on Mar 22, 2024.I have requested for a free SIM card on Mar 3, received it several days later.I managed to activate it on Mar 22 and that was when I p...

NT9197 by Great Neighbour / Super Voisin
  • 36 Views
  • 1 replies
  • 0 Bravos

Receiving International Incoming Text On "Textless" Plan

I currently have a family member on an old legacy plan ($20 unlimited provincial calling). This plan doesn't include texting, but as we know, incoming texts are usually always included. If I send texts to their number, it works fine.However, they're ...

staticcory by Town Hero / Héro de la Ville
  • 81 Views
  • 3 replies
  • 0 Bravos

Port number didn’t complete can’t log in to get help

I switched from Bell to Public Mobile. The transfer automatically put in the new esim information in my phone cause me to lose connection to my Bell service. The transfer didn’t totally complete. Bell needs to send a text for verification to complete...

Hannahtjmom by Great Neighbour / Super Voisin
  • 50 Views
  • 2 replies
  • 0 Bravos

Not recieving text messages from Roger's accounts

Late last week I switched from Roger's to public mobile. Since switching, I have not been able to recieve text messages from Roger's customers.   The Roger's customers recieve my text messages,  but I dont recieve their replies. I have switched the s...

SMI97 by Great Neighbour / Super Voisin
  • 71 Views
  • 6 replies
  • 0 Bravos

US Roam-Talk Txt 3 GB Data(15d). I cannot purchase this add on.

Hi,I am trying to purchase this add-on US Roam-Talk Txt 3 GB Data(15d).  I have the available funds, and I understand it is a kind of two-way process. One has to purchase it from the bucket fund. However, whenever I try this it does not deduct the am...

Raj25 by Good Citizen / Bon Citoyen
  • 79 Views
  • 7 replies
  • 0 Bravos

Unable to Send Picture Text Messages

Hello,It's been over 5 years since I was last here, but I cannot seem to figure out how to send picture messages (MMS) ever since the new APN changes Public Mobile implemented. Attached are photos of my phone's current APN settings which allow data a...

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acernine by Great Neighbour / Super Voisin
  • 114 Views
  • 9 replies
  • 0 Bravos

error

Successfully changed my password.  Enter 6 digit code emailed to me.  Get error message...try again...enter a lop of try again.  How can I Speak to an agent....

Deano1 by Good Citizen / Bon Citoyen
  • 26 Views
  • 1 replies
  • 0 Bravos

Conclude Subscription

How can I cancel my subscription and get my money back? My service has not started yet nor ever will based on eSIM not activated. Tried everything according to  PM email instructions, account queries, invalid QR….My wife has the same issue as she has...

Ekub by Great Neighbour / Super Voisin
  • 71 Views
  • 3 replies
  • 0 Bravos

subscription

I set up my account to change my subscription to change to 50GB for 35$ for this cycle but it didn't change over Why? 

deeeee by Great Neighbour / Super Voisin
  • 67 Views
  • 4 replies
  • 0 Bravos

EverSafe 6 digit code

Hi. I am working with a CS agent and am trying to log into my account. After I enter my email address and password I get a screen that says "We've noticed you have an active Public Mobile service and would like to confirm your full access. A 6 digit ...

Checka223 by Good Citizen / Bon Citoyen
  • 59 Views
  • 7 replies
  • 0 Bravos

Calling client service

How can I call a real person, I have issu with public mobile and I can’t resolve it, I need to call someone

Ahlem123 by Good Citizen / Bon Citoyen
  • 59 Views
  • 6 replies
  • 0 Bravos

Cannot activate eSIM

Is this seriously the ONLY way to get help? My phone has been basically disabled for hours since switching from Rogers to Public ... this is NOT a great on-boarding experience.I keep getting the message "Unable to Activate eSIM" when attempting to co...

colonelpanic by Great Neighbour / Super Voisin
  • 64 Views
  • 3 replies
  • 0 Bravos

Password reset email not being received.

Hey, I'm trying to reset my password for my public mobile account (not this community account) and it says it has sent me the reset email but after a while day, I don't see it at all in my inbox. Not in spam, not in promotions, not in trash. I think ...

DARKINGBog by Great Neighbour / Super Voisin
  • 28 Views
  • 1 replies
  • 0 Bravos

Strange eSIM and Number Transfer issue. Please help...

Today I decided to take advantage of a public mobile deal and sign up with their services. I got an esim (my iphone supports it). Paid. Followed all the prompts about number transfer from my old provider (chatr) to public mobile. It was successful.Th...

mariyakotenko by Great Neighbour / Super Voisin
  • 55 Views
  • 1 replies
  • 0 Bravos

Upgraded my plan from 3G to 5G

Hi there I upgraded my plan from 3G to 5G and for some reason my data isn't working and I top up my funds on my account. I could only use wifi right now. Do I need a new 5G sim card or is my old 3G compatible?

Rick21 by Good Citizen / Bon Citoyen
  • 83 Views
  • 13 replies
  • 0 Bravos

Service Issues

Is anyone else having issues with receiving and making phone calls.  No one can hear me. 

LisaDucharme by Great Neighbour / Super Voisin
  • 42 Views
  • 3 replies
  • 0 Bravos

Resolved! eSIM Transfer & Plan Change

Two Things.1. I just transferred my number from Virgin to Public, eSIM to eSIM, but I am not receiving the 6 digit text code to confirm my identity. I've performed a hard reset, but still no luck. I can make calls and do everything else. 2. I mistake...

Hywrd by Good Citizen / Bon Citoyen
  • 86 Views
  • 9 replies
  • 0 Bravos

Does Live VoiceMail (iPhone feature) integrate well with PM?

I just switched over from Fido and had to turn off Live VM there (as per Fido CS) as it would not allow voice messages to be properly saved when live VM is used in conjunction. I can read messages as it’s coming in but there is no actual recorded mes...

Wdee by Good Citizen / Bon Citoyen
  • 82 Views
  • 7 replies
  • 0 Bravos

change plan

If I change my plan, will I lose all my free minutes and free data under my account?

WPLL by Great Neighbour / Super Voisin
  • 61 Views
  • 7 replies
  • 0 Bravos

Received txt for 20G for $29.

Present subscription is $29 per month for 10G Data.I received txt msg today offering $29 per month for 20G Data. and to click the link given to public mobileIs Public Mobile now offering the increased data to exisiting customers?Thanks 

panimaryann by Great Neighbour / Super Voisin
  • 81 Views
  • 4 replies
  • 0 Bravos

Voicemail not working

Hi! I recently changed phones and now the voicemail doesn't answer when somebody calls or when I reject the call.  This wasn't the case with my old phone.*#61#, *#62#, and *#67# all indicate that calls are not being forwarded.What is the solution for...

emeric_j by Great Neighbour / Super Voisin
  • 41 Views
  • 2 replies
  • 0 Bravos

Resolved! Unlimited minutes

Hi there, I have a plan with unlimited Canada wide minutes, but repeatedly when I've tried to call people it doesn't go through and a robot voice tells me that I'm out of minutes

pickle68 by Great Neighbour / Super Voisin
  • 63 Views
  • 4 replies
  • 0 Bravos

$39 Can-US plan

Can you please tell me what additional charges are applied to this plan?  For example are roaming and long distance included regardless of call/text origination (CAN or US)?  Thanks.

Glenner17 by Great Neighbour / Super Voisin
  • 69 Views
  • 2 replies
  • 0 Bravos
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