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Credit Card charged twice

Hello,  My credit card was charged twice on March 27 at 12.22 pm and March 27 at 12.23 pm for the amount of $16.95 each, (for one month renewal March 27 2024-Apr 26 2024).  Can one of these charges be reversed? 

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Subscription Not Activated

So frustrated!  Tried to activate phone got to Step 6 of 6: Activate.  Says SUBSCRIPTION NOT ACTIVATEDCannot get past this.  Tried online Chat and keeps saying No Agent Available, try back later.  Cannot create a "ticket" because it will not allow me...

eSim question

Hello dear all, have a question regarding esim. My friend just came to Canada for a 3-week vacation and she needs a plan for the time being here. Her phone is iphone 12 and she will keep her current phone plan as she will go back to China after her v...

Did US add on not working

Please someone phone me

I need to change my payment method. I recently changed my payment details and my account deactivated

Can't send/receive MMS on Android 9 (APN keeps reverting to old values!)

I followed the (old?) instructions at: https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone, but it seems that the values won't "stick"!The phone keeps reverting to a MMS Proxy of : 74.49.0.18 and Port: 80, all other se...

physical sim blocked after purchasing new e-sim :(

I have one physical sim and I wanted to purchase a new e-sim for a different phone. Somehow the request got mixed up and my new e-sim got attached to my existing number and they blocked my physical sim. To correct this issue (as I needed two differen...

Can't send or receive text messages

I have had my account now for 3 days I accepted the text message from my previous carrier to transfer my number and like I said it's been more than 90 minutes it's been 3 days and I still can't receive or make text messages can somebody help me pleas...

Visa compromised

My Visa has been compromised and I want to pay my next bill at my Financial Institution. 

I dont have 5G, although I subcribed 5G plan

Hi everyoneI Subcribed 5G plan 34$ for 50gb, My phone is Iphone 14 pro max, I dont understand why my esim dont get 5G.  In my setting-> Cellular->Voice&Data I only see 3G and LTE. I tried to delete esim and active new esim but samething. Before I u...

PUK Code

My husband got locked out of his phone. Its asking for his PUK code which is supposedly 8 digits. He has no access to his account due to the phone issue. Anyone know what to do or how to find this code ? 

payment

trying to change my CC the one on here has been compromised 

Can't deactivate account

trying to deactivate an automatic payment and an account.  I don't have the sim card as my brother in law went back overseas.  I can't login into the account to stop automatic payments .  I have email access for the code but not a phone to activate t...

Subscription not activated

Hi, I just bought a new pan and tried to transfer my current phone number and activate the subscription. Got an error Message, that the subscription is not activated. Logik also didn’t work after that error message, to get support

Not a new customer - randomly stopped receiving texts

I have stopped receiving texts from my dad who I have texted forever lol. Last text I got was April 18 and he's texted me a bunch since then apparently. Not a new customer, no changes to anything. 

Login Issue, Password not working

Hi, I've been away travelling for a bit and missed the transition over Eversafe. Today I tried to login to update my credit card (we are still overseas) and Eversafe does not seem to recognize my password. My account was activated prior to 2023. Also...

Cruise

I am going on a Caribbean cruise. I would like to use my cell

I can’t retrieve my Voicemail messages

Texting not working

And your support ticketing system is horrible. No easy way to find my ticket. This is shameful.

unable to access my son's account to change the credit card number

My husband set up my son's cellphone using an email address he has since lost access to. Now our son is charging top ups to his phone and we can not get help with logging in to be able to remove our card number. There is no customer service for us to...

PUK CODE

I put my sim card from android into apple phone but sim did work and now locked and I require at Puk Code.

Can’t receive SMS

In my settings, under data, I’m entering my cell phone number, but when selecting save, it does not work.  It seems my entry is not accepted, because nothing happens, but no error message or warnings.  I tried entering my phone number starting with t...

Credit card

How do I add update credit card info

difficulties signing into Public Mobile app...

Hi - just recently I have been having difficulties signing into my account through the phone app.  I sign in, enter my password, then get sent the six number code via text;  I enter the code, but then am unable to press the "confirm" button below the...

New customer texting not working

Unable to send or receive text messages after porting number from virgin plus to public mobile

Changing providers, can i get a refund for unused service

I have just activated my freedom mobile account. I thought I would be able to switch before the start of my billing period (today) but unfortunately public billed me early this morning. I dont want to waste a whole month of service, is it possible fo...

3 days without texting help.

I have moved over to pm from Rogers. I was advised that there is a known issue with new ports.   I have submitted a ticket today and yesterday .  What is the time line to fixing this issue?