Community

Esim

How can i activate my esim, i have a subscription that had free esim. 

No longer can make or get calls

When I try to make an outbound call (to a land line)a message comes on saying “2UT1 all circuits are busy …”. Everything else seems to be fine.  Help???? My sister tried to call me and she said she couldn’t get through either. 

Call forwarding to VM not working

I noticed when someone calls me and my phone is off, it still rings on the caller side as it rings when the phone is on, and I don't know that someone called me, people think that I'm not answering their calls 

phone number never activated

hello, i have a phone number and paid $24 to you people and still never worked, never activated. i also cannot log in because it requires my phone number which i cannot revive text messages on!!!!!! 

Update visa card

I need help to update my visa 

Canada wide talking minutes

Hi - Need some help. My plan says, I have unlimited Canada wide minutes but when I tried calling a different Canadian province (I live in Ontario) I am getting message you are out of your long distance minutes. Any advice on this please.Thanks 

Physical SIM does not work

Hello,I purchased a physical SIM for my iPhone 11 but it does not fit & register a SIM.I would like to just cancel the service & get my money back.I've already gone with another provider.

Need help activating sim card. Customer service is not responding

Hello,I've run into a little problem and I seriously need help.I purchased a new sim card exactly 1 week ago and it arrived in the mail on Monday of this week. I was following the instructions on porting my old phone number to Public on the app, howe...

text

Hi Community, I am a new customer, I can't get my text to work. Any help would be great.

INTERNACIONAL

Can I make calls to Mexico?

US service

I was unable to access the Public US package, which the administrator graciously refunded to my account. I bought a prepaid T-mobile US sim card, worked great, of course with a number change. Can I get the same strong fast service i just experienced,...

Phone Number Porting

I'm trying to get Public Mobile to port my phone number to Virgin Mobile, without success.

Service is not working

My service is not working why 

Friend has a strange login issue

So a friend of mine signed up for pm a few years ago, problem is she doesn't know which email she used to sign up with. Now when i tried to login for her its basically impossible. When i choose "forget email" it sends a code to her email which she ha...

Emergency calls olny

Says emergency call olny

activating a new sim card

got a new sim card for a second cell phone, can't get into that account as code is being texted to phone that can't receive texts right now. how do we get into the account for this phone.

"MMS Messaging Requires Your Phone Number" Message Keeps Popping Up

Just switched to Public Mobile with an ESIM.  I did receive a text saying the number transfer was successful.Tried entering phone number in "Settings", but it won't save.  Tried "Reset all settings".Can't send or receive texts.  Some notification abo...

I can't get messages

Says emergency  only how do I fix

Refund in full

Full Refund

How can you get a full refund considering it hasn't worked from the start?

Transfering my PM subscription to Freedom

transfering my subscription from PM to Freedom Mobile want to transfer my old phone number to new carrier (freedom mobile) but i did not receive SMS confirmation 

(Error Code: XXX) once trying to activate a sim card

Hi There; I am receiving a wired code of (Error Code: XXX) when I am trying to activate a SIM card.I had an account in the past and am trying to use it again to activate my old SIM card. That would be great if you could assist. Thank youKasra

iMessage not activating

I verified and my number has been ported correctly however my iMessage will not activate or verify. I am also unable to receive SMS. Is there a solution for this? 

Can't port my number or chat with support agent

There is absolutely no way to port my number or contact an agent what can I do now, why is there no way to connect with anyone ?

Monthly subscription

I paid my monthly subscription but my card is charged twice while my mobli account shows only one time payment,why

E sim

Hi I have my sim but my network only says lucky or Telus not public mobile