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I am porting out of PM to different carrier and not getting the message. Logged a ticket as well yesterday with CS_agent but no response. Is there any other option to escalate? I am in the middle of this process with neither PM nor my new carrier wor...
I’m on the above mentioned plan but when I reached Denver it’s only working on LTE even though my phone supports 5g can someone please help me because LTE the speed is too slow plus I also received the following message
The estimated delivery date was 19th March but it's not been delivered passing way over the specified date.I tried to contact the CS agent many times but never available.All I wanna do is either get a refund or get a SIM card.
I hear the change every time I dial a number that "you need to purchase more minutes." Of course I had some long calls during the last few weeks, but I thought the service is limited.
I just bought a US and Canada roaming data plan. It started on March 27th. I'm in the US right now. I can't call or text or reach the internet, can't use data.
I switched over yesterday and my service with public mobile (esim) is working. However, i cannot see the network showing on my iphone. I have removed my old sim card.Help!
My old card had expired and i have a new aard that im trying to register and everytime ii entr the information it keepstelling me that there i an error and to try again later my services have been expired please hel me how do i refgiter my new card
I understand there was changes made back in late Feb causing a number of Oneplus phones to stop being able to use MMS due to APN changes. I have a 12R, newest phone and MMS works fine for Canadian carriers but I am unable to send pictures via MMS to ...
I am unable to log in and access my "My Account" page without the A1 error. When setting up my account, I was able to enter my cc info and process the transaction. An error occurred when I was trying to transfer my phone number (keeping my current on...
I ported over yesterday and I can receive phone calls/make phone calls ... but my phone does not show the public mobile network and it also shows no SIM.... but I installed an eSIM.Please help!
Hi,I have 2 lines subscribed to the $34/50G CA and US plan that's is supposed to be active after the plan renewal. My subscription renewed today but I still am on the old plan. What can I do?
Hi, My credit card has been charged 2x in the amount of $38.08 each time.1st time on Mar 3 & again on Mar 22, 2024.I have requested for a free SIM card on Mar 3, received it several days later.I managed to activate it on Mar 22 and that was when I p...
I currently have a family member on an old legacy plan ($20 unlimited provincial calling). This plan doesn't include texting, but as we know, incoming texts are usually always included. If I send texts to their number, it works fine.However, they're ...
I switched from Bell to Public Mobile. The transfer automatically put in the new esim information in my phone cause me to lose connection to my Bell service. The transfer didn’t totally complete. Bell needs to send a text for verification to complete...
Late last week I switched from Roger's to public mobile. Since switching, I have not been able to recieve text messages from Roger's customers. The Roger's customers recieve my text messages, but I dont recieve their replies. I have switched the s...
Hi,I am trying to purchase this add-on US Roam-Talk Txt 3 GB Data(15d). I have the available funds, and I understand it is a kind of two-way process. One has to purchase it from the bucket fund. However, whenever I try this it does not deduct the am...
Hello,It's been over 5 years since I was last here, but I cannot seem to figure out how to send picture messages (MMS) ever since the new APN changes Public Mobile implemented. Attached are photos of my phone's current APN settings which allow data a...
Successfully changed my password. Enter 6 digit code emailed to me. Get error message...try again...enter a lop of try again. How can I Speak to an agent....
How can I cancel my subscription and get my money back? My service has not started yet nor ever will based on eSIM not activated. Tried everything according to PM email instructions, account queries, invalid QR….My wife has the same issue as she has...