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I inputted all the required information in the form but an error message came up and ticket would not be processed.New client just signed up tonight trying to transfer number from Koodo post paid, didn't go through. Horrible customer experience so f...
Hey, I just transferred my number from Fido a couple of hours ago and received the text message to confirm everything. It's been almost 7-8 hours and I can make ongoing calls but can't receive any incoming calls. How do I fix this problem as well as ...
Hey I can’t transfer my number over from Virgin Plus to Public Mobile. I can’t receive SMS 2 step verification codes and I cannot get incoming calls from non public mobile customers but my SIM works for public and I can make calls and use data ? how...
Every time I log in on the website I get “Forbidden AI” error code. The website won’t load. On the app it just goes back to the log in scene. Any ideas?
Good evening, I purchased the US talk and text (again) and now it's not working. I have the confirmation of payment and even restarted my phone. This is my third time doing it but it's not letting me send or receive calls.
I tried to use “ CS_Agent “ today, which I used many times last year . But it didn’t allow me to type that in. Instead “ CS” showed up. I sent a message to “CS” , however many hours have passed, I still haven’t received any response. I don’t know if ...
I need to add my credit card which is has a US postal code but the app doesn’t let me. Even tho there is a disclaimer stating that it’s allowed. How to I do this?
Hi all,I am porting my current number over from my old provider. I was on a plan through work, so they pre-authorized the port with the old provider this morning, knowing I would be switching it tonight. I told PM to port it over, gave the IMEI (I do...
Hi can someone please help me to check on my voucher. I just bought a voucher today and I entered it into my account. It showed successful message and then when I want to pay, all voucher disappeared. Please help me process my payment with voucher.
hi I just activated my Pm account yesterday and my data doesn't seem to be working I have an iPhone and everytime I turn my wifi off to use data it just says to turn data on or connect to wifi and it won't let me set up a personal hotspot either? Hel...
When I get switched to the new points system do my loyalty dollars convert to points? IE, I receive $5 off my monthly bill now. Will I receive 50 points for my past 5 years (and then 10 points per year thereafter)?
Why I can't login in using my old community name is a mystery to me. Has something been reset? I couldn't use my previous moniker as it was already taken when I tried to register with my old one. Any information on this topic would be really valued.
I haven't been able to get pictures from iPhone users on my Android lately, or vice versa. I've turned on group chat and SMS, reset the network settings, tried turning it on and off, turned on and off airplane mode, and have done pretty much everythi...
Hi!Just got an unlocked IPhone 13 and switched to PM with the 5G plan. Everything works fine except I cannot send SMS. I do receive SMS however and of course MMS. Each time I try, I get a message that it was not sent. Can someone get me thru this ple...
I missed the text from Telus to port my number over in the 90min time frame. Telus said I need to request public mobile to resend the port again. How do I do that?
After logging in, I am sent to the activation page. I cannot get to my account at all. It is asking me to activate a subscription as if I’m a new customer.
Got eSim card install, everything seem to be working good except when somebody tries to call it goes directly to voicemail, they can leave a message but I m not even getting it. I am able to call and text and able to receive text. my previous physica...
My daughter had her phone stolen and has been unable to access her PM account despite days of messaging with a CS agent. Can she open a new account using a different email address? I’m thinking this may be the only way to get her service through PM.
Hi, so basicaly my mother have a number with public mobile but broke her simcard and then when I try to help her get a new one with her old number it says that i need a code (sent to her number) that she can't possibly get sin her Sim is broken. It h...
When the legacy rewards customers are forced to move to the point system on May 1st does that affect or subscription renewal date or the date that referral points will be added to our account? Right now I get the referral points a few days prior to...