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Recent discussions

new points program

I have not yet received a text or email advising me of the change to this new points program.  My spouse is on the same program as I am, and he received a text advising of the change, but I did not. With the old program I am current under ($25 per mo...

Rosie21 by Great Neighbour / Super Voisin
  • 0 Views
  • 0 replies
  • 0 Bravos

Unable to activate new SIM

When I try to activate a new sim using PM app, it says "subscription not activated"When I try to Login from mobile app to get support, I get "contact admin unable to authorize -- no access token present"When I try from desktop, I get "Resume activati...

K89DPNDU by Great Neighbour / Super Voisin
  • 27 Views
  • 2 replies
  • 0 Bravos

Using PM in Motorola Edge+ (2023)

Hello guys I was wondering if anybody here owns the Motorola Edge+ 2023 edition and what's their feedback on using the SIM card in that phone!  I want to buy it soon and I wanted feedback about it beforehand! Thanks

Shubh2023 by Great Citizen / Super Citoyen
  • 43 Views
  • 2 replies
  • 0 Bravos

Questions about switch to new points system

So, I held on all the way with the old system, and now they’re forcing the new points system, they are giving me all this data as a bonus but I don’t really need it, except for i don’t actually know since I’m on the 75gb plan now and didn’t run out. ...

5g

Hi. Just switched from 4g to 5g service, but my phone OnePlus 8pro not showing 5g. Called OnePlus Canada and confirmed that it supports 5g on public mobile . They said it was a network problem, not the phone. Please advise.

Tonyb49 by Good Citizen / Bon Citoyen
  • 55 Views
  • 2 replies
  • 0 Bravos

Change Plans

hello, I need to change to the 4g 29$ a month plan.... but very annoyingly it is not giving me the option to do that even though i keep seeing it there in the plan offers, then it just takes it away from me!I need to change because i switched to a 4g...

Crimz by Great Neighbour / Super Voisin
  • 55 Views
  • 4 replies
  • 0 Bravos

Coverage in US

I could not get Data coverage when I was in Bellingham USas per my new plan, I should get coverage in US please advise 

Fi121 by Great Neighbour / Super Voisin
  • 82 Views
  • 6 replies
  • 0 Bravos

Subscription

Just tried logging in with cell phone it says Subscription not activated... im sorry this is not working..... what can we do here now?

kimmy45 by Good Citizen / Bon Citoyen
  • 73 Views
  • 3 replies
  • 0 Bravos

$34 can/us

I saw something about $34 a month can/us 50g data for existing customers.  Is this right?  When I go to my account this plan is $39 a month.

Sue-s1 by Great Neighbour / Super Voisin
  • 111 Views
  • 2 replies
  • 0 Bravos

Resolved! How much I have to pay the plan?

i have a question about the new rewards ,my plan$13 ,i have $2 autopay $5 referrals and $5 loyalty .so if starting the new rewards I will lose $2 autopay and $5 loyalty each month?and I will be pay $13-$5referral +tax?thanks

Shirly19 by Good Citizen / Bon Citoyen
  • 122 Views
  • 6 replies
  • 0 Bravos

Can't log in

I am unable to log into my account because my phone was stolen and the email associated with my account is no longer in use. Can I change the email associated with my account? 

Checka by Great Neighbour / Super Voisin
  • 50 Views
  • 3 replies
  • 0 Bravos

new point rewards

Really hate it but inevitable. so three questions:* when will it start? it says may. may what? may 1st?* my anniversary with pm will be mid-may. will I get 10 pts on that date, assuming that it will be transitioned by that time?* do we get still get ...

hkjhkj by Good Citizen / Bon Citoyen
  • 93 Views
  • 2 replies
  • 0 Bravos

Create my own number

Hi, is it possible to get a customized mobile number from PM app? Is it even possible?anyone knows?

Yea123 by Good Citizen / Bon Citoyen
  • 87 Views
  • 7 replies
  • 0 Bravos

Samsung Galaxy S9 VoLTE

I've seen a handful of threads on this, but none with any conclusion.  VoLTE does not work now that I'm on PM.  I realise that my phone (Samsung Galaxy S9 - model SM-G960W) is not officially on PM compatibility list for VoLTE, but it's strange that V...

willywonkers by Great Neighbour / Super Voisin
  • 86 Views
  • 4 replies
  • 0 Bravos

Accidentally pocket-dialled a USA number

In my call history, it looks like I accidentally pocket-dialled a USA number. My plans does not include a long distance/US calling add-on, so I was wondering if I should expect a long distance charge on my next bill.

Blujay by Great Neighbour / Super Voisin
  • 95 Views
  • 6 replies
  • 0 Bravos

New Subscription Enter Payment Failed

Hi, Trying to create new subscription. I created a user, password, selected plan, and entered sim card information. When getting to the payment page I enter credit card information, zip code and reference code. Everything checks out, but when selecti...

Mike88 by Great Neighbour / Super Voisin
  • 58 Views
  • 5 replies
  • 0 Bravos

Change to point system

As it seems the change to the point system will enevitably cost more, has anyone looked into other options?I notice Freedom mobile has a better plan for $1 more than the plan I have now ( with the discounts)I have the 25 doller plan 1gig at 3g but wi...

Theduke by Good Citizen / Bon Citoyen
  • 73 Views
  • 4 replies
  • 0 Bravos

Switching service provider

Hi, I want to switch my provider to another. I just got charged for next three months. Will I get my money back?? I'm on the 102 per 3 months recharge cycle. Thanks for your help!

Pprmnt4 by Great Neighbour / Super Voisin
  • 66 Views
  • 4 replies
  • 1 Bravos

Porting failure

My porting failed, and I don’t know how to initiate a new transfer request. Help!

marissaberard by Great Neighbour / Super Voisin
  • 39 Views
  • 2 replies
  • 0 Bravos

Can someone please help…agents are useless

I cannot post or comment in the community using my computer with chrome any more. I have used this same setup for years and now my posts are being rejected by Public. Agents and moderators have done nothing for over a month. i can post or comment usi...

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DDM69 by Deputy Mayor / Adjoint au Maire
  • 115 Views
  • 5 replies
  • 2 Bravos

Service area

I was talking to  a friend who is with Telus who had gone into NW Ontario, southeast of Kenora. He could not get a signal even though the Telus service map showed that Telus reached customers in that area. Has any one else had connection issues in ar...

RussDirks by Great Neighbour / Super Voisin
  • 36 Views
  • 3 replies
  • 0 Bravos

Reinstate my phone

I have two accounts under two different credit cards. One card has expired. Trying to change the expired date. Won't let me. I pay 45.20 each phone automatic. Now it is saying my subscription is 72.00. Can't change the the expired date. the advice th...

Iwomen by Great Neighbour / Super Voisin
  • 47 Views
  • 2 replies
  • 0 Bravos
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