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Supporting Thousands of Community Users

5,156 Online

Recent discussions

Activation Issue

Hi,I've created a ticket, but had no response yet. Is there something I am doing wrong? I've followed the process, purchased a plan, downloaded the Public Mobile App, followed all the instructions to port number, and it says to me the "ESIM Not Insta...

NicW13 by Great Neighbour / Super Voisin
  • 56 Views
  • 4 replies
  • 0 Bravos

Text promotion notifications

Hi how do i opt in for promotions to be texted to me as I know some customers who get this but I don’t thanks 

Jazina by Great Neighbour / Super Voisin
  • 64 Views
  • 6 replies
  • 0 Bravos

Phone not working

Recently transferred over to PM data working, but not able to receive texts or phone calls, I am able to make phone calls and send texts? What's the issue

Annebee by Great Neighbour / Super Voisin
  • 26 Views
  • 1 replies
  • 0 Bravos

Activation

Hi I have just transferred my from telus to public mobile but I cannot call anyone. Is there anything amiss with my application?

Dragonjo by Great Neighbour / Super Voisin
  • 37 Views
  • 2 replies
  • 0 Bravos

Can't log a community support ticket

I inputted all the required information in the form but an error message came up and ticket would not be processed.New client just signed up tonight trying to transfer number from Koodo post paid, didn't go through.  Horrible customer experience so f...

Ethxn by Good Citizen / Bon Citoyen
  • 62 Views
  • 7 replies
  • 0 Bravos

Can’t transfer number

Hey I can’t transfer my number over from Virgin Plus to Public Mobile.  I can’t receive SMS 2 step verification codes and I cannot get incoming calls from non public mobile customers but my SIM works for public and I can make calls and use data ? how...

Rebecca91 by Great Neighbour / Super Voisin
  • 86 Views
  • 9 replies
  • 0 Bravos

My Account Down?

Every time I log in on the website I get “Forbidden AI” error code. The website won’t load. On the app it just goes back to the log in scene. Any ideas? 

wendlingmike by Great Neighbour / Super Voisin
  • 36 Views
  • 2 replies
  • 0 Bravos

US Talk and Text Add on not working

Good evening, I purchased the US talk and text (again) and now it's not working. I have the confirmation of payment and even restarted my phone. This is my third time doing it but it's not letting me send or receive calls.

mariadinis48 by Great Neighbour / Super Voisin
  • 53 Views
  • 4 replies
  • 0 Bravos

PUK code

Where and how to get the Puk code for my SIM card?

Yvonne1020 by Great Neighbour / Super Voisin
  • 34 Views
  • 2 replies
  • 0 Bravos

Resolved! what is the current Customer Service name for private messages

I tried to use “ CS_Agent “ today, which I used many times last year . But it didn’t allow me to type that in. Instead “ CS” showed up. I sent a message to “CS” , however many hours have passed, I still haven’t received any response. I don’t know if ...

Vivic_Bing by Great Neighbour / Super Voisin
  • 103 Views
  • 6 replies
  • 0 Bravos

American credit card

I need to add my credit card which is has a US postal code but the app doesn’t let me. Even tho there is a disclaimer stating that it’s allowed. How to I do this? 

Northsho50 by Great Neighbour / Super Voisin
  • 39 Views
  • 2 replies
  • 0 Bravos

How do I know when porting has failed?

Hi all,I am porting my current number over from my old provider. I was on a plan through work, so they pre-authorized the port with the old provider this morning, knowing I would be switching it tonight. I told PM to port it over, gave the IMEI (I do...

mddyo by Great Neighbour / Super Voisin
  • 45 Views
  • 3 replies
  • 0 Bravos

Cannot use my voucher to pay for bill

Hi can someone please help me to check on my voucher. I just bought a voucher today and I entered it into my account. It showed successful message and then when I want to pay, all voucher disappeared. Please help me process my payment with voucher.

EugeneG by Great Neighbour / Super Voisin
  • 46 Views
  • 2 replies
  • 0 Bravos

Data not working

hi I just activated my Pm account yesterday and my data doesn't seem to be working I have an iPhone and everytime I turn my wifi off to use data it just says to turn data on or connect to wifi and it won't let me set up a personal hotspot either? Hel...

Mown_goat by Great Neighbour / Super Voisin
  • 85 Views
  • 7 replies
  • 0 Bravos

Old Loyalty Dollars

When I get switched to the new points system do my loyalty dollars convert to points? IE, I receive $5 off my monthly bill now. Will I receive 50 points for my past 5 years (and then 10 points per year thereafter)? 

Lorraine8 by Good Citizen / Bon Citoyen
  • 96 Views
  • 5 replies
  • 0 Bravos

My old community account?

Why I can't login in using my old community name is a mystery to me. Has something been reset? I couldn't use my previous moniker as it was already taken when I tried to register with my old one. Any information on this topic would be really valued.

mfizz88 by Great Neighbour / Super Voisin
  • 34 Views
  • 1 replies
  • 0 Bravos

Can't send pictures from iPhone users

I haven't been able to get pictures from iPhone users on my Android lately, or vice versa. I've turned on group chat and SMS, reset the network settings, tried turning it on and off, turned on and off airplane mode, and have done pretty much everythi...

mfizz88 by Great Neighbour / Super Voisin
  • 42 Views
  • 2 replies
  • 0 Bravos

Unable to send sms with esim

Hi!Just got an unlocked IPhone 13 and switched to PM with the 5G plan. Everything works fine except I cannot send SMS. I do receive SMS however and of course MMS. Each time I try, I get a message that it was not sent. Can someone get me thru this ple...

Yvanovitch by Great Neighbour / Super Voisin
  • 55 Views
  • 5 replies
  • 0 Bravos

Resolved! Missed Port request from Telus

I missed the text from Telus to port my number over in the 90min time frame. Telus said I need to request public mobile to resend the port again. How do I do that? 

Darrell9942 by Great Neighbour / Super Voisin
  • 57 Views
  • 1 replies
  • 0 Bravos

phone #

When I switch to public domain do I keep the phone number I have now?

Hank54 by Great Neighbour / Super Voisin
  • 57 Views
  • 4 replies
  • 1 Bravos

Not receiving call

Got eSim card install, everything seem to be working good except when somebody tries to call it goes directly to voicemail, they can leave a message but I m not even getting it. I am able to call and text and able to receive text. my previous physica...

MonicR2024 by Great Neighbour / Super Voisin
  • 46 Views
  • 3 replies
  • 0 Bravos

New account

My daughter had her phone stolen and has been unable to access her PM account despite days of messaging with a CS agent. Can she open a new account using a different email address? I’m thinking this may be the only way to get her service through PM. 

Mona4 by Good Citizen / Bon Citoyen
  • 66 Views
  • 5 replies
  • 0 Bravos

Can I speak with a human on the phone with Public Mobile

Hi, so basicaly my mother have a number with public mobile but broke her simcard and then when I try to help her get a new one with her old number it says that i need a code (sent to her number) that she can't possibly get sin her Sim is broken. It h...

MassiOuarezki by Great Neighbour / Super Voisin
  • 78 Views
  • 2 replies
  • 0 Bravos
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Why 5G is the Future

Combating Spam Texts with Public Mobile

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