posted 03-12-2024
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Trending Topics
The Community is an active and collaborative place to learn more about events and ask questions to fellow fans! Check out our most popular conversations happening right now!
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Longer Than Normal Support Wait Times
by J_PM -
Public Customers: Your information is being leaked
by templeofhylia -
Alert Ready Test on May 8
by J_PM -
When are the payment, text and activation issues going to be resolved?
by Hollister -
Public Mobile’s Canada-US Promo Plans are Ending Next Week!
by LitlLdy -
Top Contributors – March 2024
by Silvio_M -
New Rewards?
by Tech20000 -
Variety of Issues.
by Priority
Recent discussions
MMS from Android to iPhone
Hey guys, Suppose when I am sending a MMS (photo/short video clip) from Android to Android (RCS), the person received it!Why doesn't it work that way, from Android to iPhone or vice versaAny suggestions are appreciated!
Roaming Charges in the US
Hi,I've read some posts regarding US roaming charges, but I just need to do a sanity check so please forgive my question if it's already been answered. I have the $40, 75GB 5G phone/data plan. I crossed over into the US today, and was greeted with a...
MMS APN setting update not working - LG K4 (2017)
Hi,I'm having trouble with the recent MMS update - my phone is not receiving any MMS group texts. I've tried updating my APN settings with what is suggested on https://apn.how/ca/public-mobile/lg-k4-2017 but it is not working. I've reset the phone an...
I want the invoice for 2023 for tax filing
HelloI have used public mobile on year 2023 and I need the invoice for 2023 for tax filing.Current I have changed the mobile service because of the roaming problems.How can I get the invoice for 2023?I have ID on public mobile website but don't have ...
Resolved! Ticket Qusstion
I put a ticket in yesterday and i just got a response now. Is it normal for them to need all my info like name, number and e-mail? When i logged in to send a ticket i was in my account they should know who i am. I just want to know if this in normal ...
Why maxed out on data on the day plan renewed?
Hi got a message that my data is out on the date the plan should have renewed, something funky is going on and i have no way to actually get help from any agent, the bots keep redirecting me here and I have to keep logging in countless times. So supe...
Need help!
I just reset my iPhone and now my eSIM is gone !! How do I add it back to my phone !!
Remaining on the old rewards program.
I read the following. Does this mean that I can opt out of the new program and keep my existing discounts without getting any new rewards as of May 1st 2024? If so, how do I go about this?“Please note: if you remain on the old Rewards program you wil...
Texting
I revently joined PM. I still cannot send or reveive texts.
Calls randomly dropped or if somebody calls me, sometimes they get number not in service
Hi, Ever since getting on public mobile (about 3 weeks now) I've been experiencing issues, My wife tried to call me and was getting number not in service. I also have had dropped calls, today at around 3 mins call ended. I had another day where twic...
Text message not working with my phone number transferred to Public mobile yesterday
Please since I transferred my phone number yesterday to Public mobile I am not able to receive and send sms anymore. Please could you check to see what happened while transferring my phone number yesterday? That is why I cannot log in my account sinc...
New rewards program
I'm currently paying $13/month plus tax. My plan actually costs $20/month plus tax but I'm getting discounts for loyalty and for auto pay. When I'm forced to switch to the new rewards program, will my bill jump up to $20/month?
iMessage verifying
Just got PM on Saturday , anytime someone gets a text from me they get it with my email not phone number . In the settings my iMessage phone number is “verifying” for the last 2 days,,, I have turned off my phone. I have reset my network settings. I...
Can text but not call in the US
Device: Samsung Galaxy A21, last updated 17 February 2024Plan: 60GB within Canada and the US Data at 5G Speed, Unlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging++I am currently in South Carolina fo...
updating payment information
My family has a total of 5 public mobile phone numbers. I seem to have successfully created accounts and linked the account to phone numbers for three of the five phone numbers. Since my credit card is expiring at the end of May and I'm trying to u...
Resolved! Public Mobile *611 (611) issues (VIDEO)
Hey, I am experiencing this issue with dialling *611 or dialling 611.EDIT: If you see the numbers going - I couldn't record the call but any SMS received above on the screen was one of the successful tries to IVR.https://youtube.com/shorts/CE0SeGbGyc...
Resolved! Is there a way to auto apply points with the new system?
I asked their chat bot, and I'm not switching until forced, but I don't trust it to not lie, so can someone confirm if this is real?
Help I'm locked out of my account
I accidentally bought an esim and then deleted it. I didn't realize that would invalidate my physical SIM. So now I don't have access to my phone number. Since I don't have access, I can't login because of eversafe. I can't even switch back to my phy...
Opting out of points changes
I'm not interested in these reward programme changes public mobile. The deal at sign up was that it wouldn't change.I would like public mobile to stand up to their part of the deal.
Sim card never arrived - Link to customer support broken
My sim card never arrived and I have no tracking number to see what happend. The email confirming my order 352250 said"It could take up to 7 business days for your SIM card to arrive. If you haven’t received your SIM card by then, please contact a C...
Resolved! Can't download Public Mobele in ApsStore - app not available
Hello community. May someone can help me. I bought eSim online on Public Mobile web site, and next step is download Public Mobeli app to activate eSim. The problem is - I can't download the app, I see massage This app is currently not availaiable in...
Opting out of reward system changes
Seeing as I'm not interested in these reward programme changes public mobile seems to be intent on forcing down on us and the deal at sign up was that it wouldn't change, I would like to know how to opt out.Thank you in advance.
New Rewards?
Just got a text I was losing my rewards. News to me! What does that mean? Do I lose my $4 a month loyalty and $1 a month refer a friend? I am getting frustrated with Public Mobile. Thinking of leaving for a more transparent company. Thanks eve...
Want to keep my current number, Wanting to switch from Rogers to this company
What is the process in switching to this company from rogers and keeping my phone number I currently have with Roger’s?
Resolved! Dropped Calls
I get dropped calls. While speaking on the phone with different people who are with different cell phone providers including Public mobile. I will be on the phone for like 5min to 10 min and the call drops. I have an iPhone 13 and I get 2 bars in my...
Text messages not sending/being received
I recently transferred over my number and my calling and data has been working without any problems, but no messages are coming through or going out properly.
No SMS service
My previous provider transferred # succesfully. All data apps work except SMS service not working. I can receive and make calls bit cannot recv or send text/sms.
Unable to purchase eSIM from app
I just got a new phone and I'm trying to purchase an eSIM on the new phone. However, each time I try to purchase it on the Public Mobile app I get the following error message:"Your SIM purchase appears to be having issues. Please try again later or r...
5GB data gift can't use
I see 5GB data that showed up in my account while in the Public Mobile app, but I cannot use it. It does not show up when I log into PM via a web browser... I'm on the 15$/250MB plan so perhaps this is a glitch and it showed up as an error in the ...
