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Recent discussions

Unable to access voice mail

I have an iPhone 13, running iOS 17.3.1. For the past week, I have been unable to listen to voice messages that have been left. On the screen it shows 3 messages (red bubble showing 3), but when I call voice mail it says “you have no messages “. I kn...

Debra25 by Great Neighbour / Super Voisin
  • 23 Views
  • 2 replies
  • 0 Bravos

Phone stolen can’t log in

My phone was stolen and I haven’t been able to log into my account. Do you know if my PM account may be locked because the phone was reported as lost/stolen? I’ve been messaging with customer support for days now and still cant log in. Whenever I try...

Checka223 by Great Neighbour / Super Voisin
  • 52 Views
  • 6 replies
  • 0 Bravos

Resolved! How to cancel a plan that wasn't activated

Hello,So I recently subscribed to a public mobile plan, but by the time the sim arrived I realized I didn't need the plan anymore and want to cancel it. Is there any way to cancel my plan and pay for it without activating the sim card or do I need to...

Haaig by Great Neighbour / Super Voisin
  • 55 Views
  • 6 replies
  • 0 Bravos

When my plan renewed the 150 gigs they gave me disappeared

I accepted the 150 bonus data which I was promised for 150 days', I changed my plan for the next subscription cycle, and I got notified that I had used all my data, I looked into my account and the 150 bonus data was no longer on my account. I want i...

theman1234 by Great Neighbour / Super Voisin
  • 58 Views
  • 2 replies
  • 0 Bravos

account closed July 2023 but still being charged

Hi, I was an office manager and opened an account with Public Mobile, but moved to another office last year. The new manager didn't want to use the number and asked me to cancel the subscription. I did it on July 10 of last year. The account was supp...

Mike2024 by Great Neighbour / Super Voisin
  • 62 Views
  • 4 replies
  • 0 Bravos

Regarding the rewards program

Hi, I am confusing the new rewards d program.now I got pre- authorized payment for $2Royalty pays $8 and refer a friend $1. Total is $8/discount for each month. what gonna happen after May 1st fir my bill? Thank you!

Marhoho by Good Citizen / Bon Citoyen
  • 64 Views
  • 3 replies
  • 0 Bravos

Regarding the reward

Hi there,Just confirming the new reward point program. Now I get $8 discount for my bill. Will I keep it after may 1st or pay for the regular price with reward point.?( I really need that $8 discount) my current plan is $29.12 /40gb after $8 discount...

Marhoho by Good Citizen / Bon Citoyen
  • 55 Views
  • 2 replies
  • 0 Bravos

Resolved! Community forum layout

So this is more of a suggestion than a question, but I'm not sure of any other way to push the idea to the PM webdevs.Since the forums contain the concept of replies, but every comment is inline in a sequence, the context of conversation is blurred i...

JohnDoe3 by Good Citizen / Bon Citoyen
  • 60 Views
  • 3 replies
  • 1 Bravos

INVOICES with no phone numbers

HiI cut the land line  off and got a PM cell number.  I have to prove to the credit agency  that is my phone number now to get a lease on a vehicle and they will  not allow it until I show them a receipt from PM with my phone number.   All my invoice...

On-line to difficult

We are finding it difficult using the on-line contact method and, at our age (76), need to speak with someone on the phone. Also, our phones are older and need replacing.Our last bill was automatically paid March 17th, 2024. We need to replace our pl...

Tudy by Great Neighbour / Super Voisin
  • 42 Views
  • 2 replies
  • 0 Bravos

Another day no phone no response from Public

I am going to give up, I ported my number in and now i have no access to it, port team says it went fine.  I have been trying through tickets with chat bot and messaging agents and NO ONE has even responded since Friday.  I can't port my number out b...

biller0071 by Good Citizen / Bon Citoyen
  • 71 Views
  • 5 replies
  • 1 Bravos

Resolved! Unable to access my data plan

Hi I recently purchased a phone from Amazon. It's supposed to be unlocked.  I am able to make and receive calls. I am able to use wifi if needed for the internet. The issue is I am unable to use internet if wifi not present.  Please help.

Nina9 by Great Neighbour / Super Voisin
  • 66 Views
  • 6 replies
  • 0 Bravos

Plans

I am presently on 30 day plan & wonder if I can take my present plan & put it on a 90 day plan?

Dansphone by Great Neighbour / Super Voisin
  • 49 Views
  • 2 replies
  • 0 Bravos

phone number

Can I use my existing phone number if I switch to your company

Loui by Great Neighbour / Super Voisin
  • 121 Views
  • 8 replies
  • 0 Bravos

Calling US.

On the Public Mobile Website, the details state as following: (Calls made to numbers starting with the following six digit combinations are not included in US calling from Canada and will not be completed when dialed: 712-432, 605-562, 641-552, 605-4...

Priority by Deputy Mayor / Adjoint au Maire
  • 97 Views
  • 5 replies
  • 0 Bravos

F1 login error and data plan not working

I just installed my Sim yesterday and my data is still not working. I'm not receiving all my calls and texts. every time I try logging in it gives me a Forbidden F1 message. I can't find how to send a ticket.

yr_ by Great Neighbour / Super Voisin
  • 27 Views
  • 1 replies
  • 0 Bravos

payment update fields inactive

It has now been more than 2 months that the payment update field is inactive!  100's of complaints about the same problem on FB.  My account on hold, cannot update payment information.The bot is useless with info to correct.Public does not come back ...

DellaQ by Great Neighbour / Super Voisin
  • 30 Views
  • 2 replies
  • 1 Bravos

Monthly plan

34 dollar month plan 50gig goes  up in price?

Joe164 by Great Neighbour / Super Voisin
  • 82 Views
  • 4 replies
  • 0 Bravos

Redeemed Rewards Data doesn’t work

Has anyone redeemed their rewards for data and it show in your account ticking down the days left but is not being used (shows 0) so guess not activated??  How do I get a hold of Public Mobile so they will activate it? 

BlB_419 by Great Neighbour / Super Voisin
  • 44 Views
  • 2 replies
  • 0 Bravos

Ported numbers not working

I ported 4 numbers March 18, 2 numbers came off my Fido account and 2 are still there.The 2 lines that came off were ported after I got new numbers. The other two lines still showing on Fido I used the app and ported immediately. One line got a confi...

Suchee1 by Great Neighbour / Super Voisin
  • 59 Views
  • 4 replies
  • 0 Bravos

Referral

Hello! I forgot to input who referred me to Public Mobile.  Can I still get their account credited, or whatever they get? thank you

pbigattini by Great Neighbour / Super Voisin
  • 38 Views
  • 2 replies
  • 0 Bravos

Soooo confused!!!!! New service

I am looking for information and help. I switched from a provider yesterday to PM. I had a physical SIM and changed to an ESIM with PM. The porting of my number has been completed. Oh and I am on an iPhone 12 Pro Max. I can see info in my phone for P...

Angie1972 by Good Citizen / Bon Citoyen
  • 75 Views
  • 4 replies
  • 0 Bravos

No data after plan changed today.

I do not have data even though my carrier still says public mobile and my subscription is paid for. I've already tried resetting my network settings and all that stuff. My number has not been changed and my account remains in tact. Is anyone else fac...

GeorgeGeorge by Great Neighbour / Super Voisin
  • 68 Views
  • 4 replies
  • 0 Bravos
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