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E sim

Hi I have my sim but my network only says lucky or Telus not public mobile

Jrman account

I want to cancel my jrman account as it would not work to transfer my Sim card over. And so I made another Gmail account and I am hoping it went through OK.

Need help. I just switched to public mobile but phone number and data is not working with eSIM.

I need help downloading the eSIM. The first time I tried downloading it it failed and asked me to contact my carrier. I keep scanning the QR code given in my email and it still gives the same error which is being unable to download the eSIM.

Hello please help asap it's been 24 hours

I got resolved for app store issue from this community,  now only thing is on my dad's iPhone xr this e sim is not activated , tried everything We have a new number, e sim downloaded on his I phone I paid from my public mobile account, my credit card...

Are CS agents AI chatbots?

Serious question. I’m chatting with a CS agent and they keep repeating the same thing. Very bot like scripted responses. Doesn’t answer my questions.  Just repeats the same useless information each time.  Anyone else have the same experience? Starts ...

US add-on not processing properly

US add-on not processing properlyWe are travelling in the US  We are attempting to update our US add-on's online.  It seems to go through- however when we check the overview of our account the add-on's have not been applied.Please help. 

can not update my credit card information in my account

try to update my new credit card number in my account, can not do it. 

Refund

I can't be the only one!!

Is anyone else having problems with PM??  Seems every month there's a new problem and God forbid if you want to use your phone in the USA.  They take your money but you have to Fight every time to get your service to work. The WORST

Cant send messages - Telus Error 0

trying to send text messages but they wont go through, keep on getting Telus Error 0 I reset my network settings and this issue still persists

WARNING: DON'T BUY A SIM CARD you can only make an account if you want to use a real credit card

There is no other payment options. They won't accept their own top up card. They won't accept prepaid either.I was ripped off 50$  and have zero recourse.

locked out

i need to get my account unlocked. we had the same issue with my dads account andbit got resolved by excalating it to I T. ...

Replacing a SIM card

My wife's phone cannot text or call as she has no cell service. The service is okay here as I have the same phone, same provider, at the same location and my phone works okay. Her phone worked ok for the past 2 yearsWe have purchased a new SIM card b...

I cannot send or receive text messages.

I ported a number to public mobile yesterday from Sasktel. The port is complete. I can make calls on the number. I cannot send or receive text messages. @ Support please help. 

Voicemail, 1 866 numbers, and dialing 1 in front of local numbers

These three issues have come up for me in the last year.1. My phone rings and rings and will not go to voicemail even though I have recorded a greeting2. I tried calling my insurance company (a 1 866 number) and it would not go through, but works per...

Kepad dosent work in voicemail

My phone works for everything, but recently i cant get my voice messages. The keypad dosent work at all. I restarted my phone -- still not working.

overcharge

I am still waiting for you reply on my inquiry on the overcharge of one month payment ($38) on April 1. We had changed our plan to the Canada/US plan and you have charged us (my number and my husband's number) for $44 each on April 1. Thus you have c...

Not able to send pictures any more.

Hi for the past month or so my phone and my husbands phone have been able to recieve pictures but we are not able to send pictures. We both have data attached to our phones but can't send photo's.  Why did it work before and now all of a sudden both ...

Activation Not Working

Trying to transfer to Public Mobile, got to step 6, but it won’t activate.  Had this same issue with my daughter’s phone last fall and a Public Mobile rep said the issue was on their end.  Now, I can’t get in touch with Public mobile to fix the issue...

Security Code

I am not receiving the security code needed to verify who I am on my IPhone.

Where is my 5g

I just subscribed to a 5G plan why is it’s still showing 3G

Text and calls

I don’t receive text and I can’t call some people 

Text

Public points: minimum and maximum points

What is the minimum and maximum amount points that can be redeemed each 30 day billing cycle.Lets say I earn 30 points each month, can I spend 30 points on each cycle ?I'm on the legacy system and  will be getting moved to the new points system so tr...

Texting

Not receiving texts after recent sign up (yesterday).  Outgoing texts, emails and phone calls are working fine.

Mass texts

I get an error message saying I can't reply to mass texts with more than 10 recipients. This is annoying, is public planning to fix this? How do yall deal with this?