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trying to deactivate an automatic payment and an account. I don't have the sim card as my brother in law went back overseas. I can't login into the account to stop automatic payments . I have email access for the code but not a phone to activate t...
Hello, I recently transferred my phone number from my local carrier 3hrs ago. My mobile carrier on the phone says Public Mobile but texting is not working. I cannot receive and see other people's text. I can call people just fine but I can't send mes...
Hi, I just bought a new pan and tried to transfer my current phone number and activate the subscription. Got an error Message, that the subscription is not activated. Logik also didn’t work after that error message, to get support
I have stopped receiving texts from my dad who I have texted forever lol. Last text I got was April 18 and he's texted me a bunch since then apparently. Not a new customer, no changes to anything.
Hi, I've been away travelling for a bit and missed the transition over Eversafe. Today I tried to login to update my credit card (we are still overseas) and Eversafe does not seem to recognize my password. My account was activated prior to 2023. Also...
My husband set up my son's cellphone using an email address he has since lost access to. Now our son is charging top ups to his phone and we can not get help with logging in to be able to remove our card number. There is no customer service for us to...
In my settings, under data, I’m entering my cell phone number, but when selecting save, it does not work. It seems my entry is not accepted, because nothing happens, but no error message or warnings. I tried entering my phone number starting with t...
Hi - just recently I have been having difficulties signing into my account through the phone app. I sign in, enter my password, then get sent the six number code via text; I enter the code, but then am unable to press the "confirm" button below the...
I have just activated my freedom mobile account. I thought I would be able to switch before the start of my billing period (today) but unfortunately public billed me early this morning. I dont want to waste a whole month of service, is it possible fo...
I have moved over to pm from Rogers. I was advised that there is a known issue with new ports. I have submitted a ticket today and yesterday . What is the time line to fixing this issue?
I transferred my number from another provider to public. Everything works except texting. I've rebooted my phone but it still doesn't work. Any help would be greatly appreciated
Transferred number and confirmed cancellation of Fido account on April 18th. iPhone is still not recognizing the ported number with Public mobile sim installed for iMessages or FaceTime. Unable to receive direct text messages to my cell number.
Like the title says, I switched over a year ago from bell and have no ZERO issues with public. I set my mom up and did all the same steps etc, but her phone wont send or get texts at all, she can get data/use email etc and make calls tho. If i put MY...
I have a new SIM, and a number, but when the app indicated it was sending a code to my phone to confirm (through Eversafe), it never arrived. Now my phone recognizes the new number, but it won't connect. And I cannot get into a screen on the app that...
I've got a technical issue that probably needs escalation with the backend/engineering team at Telus. I have a VoIP number provided by Telnyx, who are using Iristel as their upstream carrier. I had no problems calling from my cell when I was with Fid...
I have a question about new points in May ?I have some old rewards, should I switch from old rewards to new points program before May 01 by myself or the public mobile switch by automatic?thanks
I subscribed to a plan online and discovered that I needed a new phone. Purchased an unlocked phone (new) and now am unable to find a way to activate it. Put the sim card I ordered in the phone and it says it is not on a network. I'm lost and there i...
I have an account that was created a few years ago and that contains a plus symbol in the email.For example, text+text@gmail.comI can no longer log in even though I'm using the same email and the correct password. The error I get is "unknown request ...
I was setting up my spouses phone plan, and I accidentally deleted it and I need a new esim I can't get into the account to even get the text as the old esim isn't available anymore
I am a new customer and my sister sent me her “refer a friend” code and I don’t know what happened but I did not receive my 10$ credit and she did not receive a notification stating she has a new friend referral ! Is there a was this can be fixed ? T...
So, for several months now I've noticed that my list shows, for example today, 24 referrals. Yet I only received $22 in credits. Several months before, the same. I asked a CS Agent a while back and they said someone ported out towards the end of the ...