Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I kept getting some fishing text messages and I am so angry that I couldn’t block the numbers, does PM can do anything to stop it? Thanks
Hello there, I have submit the ticket last week (Ref#214127-909) but haven't heard any feedback.Could you please provide some update at least? Not sure if this would work or not. Thank you.
I have been in Mexico for 5 days and unable to make or receive calls. I purchased the 300 minute international calling add on
Hi there, I left my phone without a reload for a few days, then proceeded on reloading it. The usual way, through the *611 prompt, didn't work, as the voice didn't offer any option to enter PIN. Now, back on the Web interface, it took a good 4 minute...
Hi I am travelling to India tomorrow November 15th, 2021 and coming back on November 28th, 2021 , my phone will be airplane mode . I don't want to receive messages and calls. Please advise .
I have a wifi plus data capable iPad, original data plan, its own phone number, its own SIM, not renewed through telus, way too expensive. Can i set iPad up with Public Mobility’s SIM card on its own separate data plan?
f I buy a U.S. 10 day add on and come back to canada after 6 days, will my phone still work in Canada? Or do I need to wait a full 10 days before my phone will be able to work in Canada again?
I’m in Edmonton, data is not working here
I need help
Hi!Iwould like to call to Sydney, Australia,i want to known that is the call inclusive in my bonus .Thank you!
I had one phone number and started to receive scam phone calls and text messages on it, so I changed the number. The new number was no better. I still received scam phone calls and text messages. I changed that number, too. For a few days with th...
I'm having trouble conecting to the public mobile network with a LTYE Blade L8.Any advice would be greatly appreciated.Thanks
No service on cell phone, told that service has been temporarily suspended despite having monthly withdrawals on my credit card with autopay.Tried to access self serve to check account and payment history but email verification login failed.Tried to ...
Please help! I've been with Public Mobile a long time. On a dual SIM Samsung Phone. I changed one of my phone numbers about a week ago. My contacts with Androids receive my texts, but Iphone users do not (SMS OR MMS). Never had an issue with this be...
I'm porting over to Rogers (getting way cheaper deal for more than double the data as my current PM plan...)This post: https://publicmobile.ca/en/ab/get-help/articles/change-your-plansays that I can cancel following those instructions. I did so but t...
My wife and I have 2 seperate accounts through Public. We want to keep our Public numbers and have them ported to Bell mobility.
Not worth my time
I have created nine PM (Public Mobile) accounts over a few years for friends and family and never had an issue until yesterday. Created a new account for a friend with a new SIM. The process went easy as usual. Entered SIM #, Credit card success, po...
Hi there i just want to port my sim into another carrier but i did not find the account number i have the 14 digit number on my account but its not working can you tell me the another way
I could find the area name for Mississauga when ask to select a local calling area. What is the local call area for the city of Mississauga which is one of the large city in Ontario?
Hello, for the first time in 2 years im not able to call my mom. Im getting a message: 6UC2 the number your calling is not in service. My mom can call me but not the other way around. My son and my cousin are also with public mobile and are also get...
Is automatic payment optional or imposed ? When signing up for a plan, the last paragraph under the heading of Automatic payment gives the impression that it's not optional.
I should start by saying I love PM for their affordable, no-frills plans and simplicity—this is why I originally chose them. Secondly, I should mention I'm currently on the 3GB plan and my phone is the Ulefone Note 9P. And finally, I should mention P...
I am getting fake calls for my number that I am called them
Hello, Anyone know how I can cancel autopay on my phone, when I'm out of country without service and cannot get a confirmation code to set up an account? Is there a phone number I can call? I created a support ticket, but it's been more than a week w...
Does the Public Mobile plans include receiving SMS messages overseas, specifically in the Hong Kong/China area?
So weird....starting this afternoon I noticed that the time on my phone is 1 minute slower than everyone else on other networks I have been texting. I checked current time and indeed I am 1 minute behind. I checked to make sure time is set to autom...
Hi, I've been using Public Mobile for a while now, and I have a complicated issue that I would like to bring to the attention of a customer service representative. There is a bank employee who I am the client of, and is currently helping me resolve a...
no one in my houshold can send or recieve calls there are no alerts for my area. what can I do ?
