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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11140 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22081 Views
  • 181 replies
  • 24 Bravos

Resolved! Do We Have To Register For Rewards Before Sending Referrals?

I just joined Public Mobile today and also shared a referral code for someone else who wished to join.  I did not, however, register for "My Rewards".  Does this mean that I will not get the reward points for referring a new user? Likewise, will othe...

Bookworm88 by Good Citizen / Bon Citoyen
  • 441 Views
  • 9 replies
  • 0 Bravos

Resolved! No autopay even after 2 billing periods

So I registered for autopay when I first signed up, but didn't see the $2 reward anywhere. I thought it would appear in the next billing period, but still nothing. So now I removed autopay, then re-registered, still nothing shows up What is going on?...

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jzmtl by Good Citizen / Bon Citoyen
  • 854 Views
  • 13 replies
  • 1 Bravos

Resolved! Billing Credit

Hello! Is there a way to redeem your points for a billing credit with PM? I checked online and it seems like u have to wait to earn 15 pts for a $15 credit? Just wanted to make sure this was the only credit plan available w the points system (hopeful...

TH_Bui by Good Citizen / Bon Citoyen
  • 673 Views
  • 10 replies
  • 1 Bravos

Rewards

Hi i have a new sim card with a new number i would need help to transfer my rewards to my new account

lordmoneybag by Good Citizen / Bon Citoyen
  • 217 Views
  • 6 replies
  • 0 Bravos

No referrals, no $10

I have referred 30 people for my number xxx-xxx-xxxx since joining in early February and have gotten no benefits at all, no $10, all are still customers. How can this be fixed? Edit phone number by popping because anyone on Internet can read this pos...

Zarovich1980 by Great Neighbour / Super Voisin
  • 627 Views
  • 13 replies
  • 0 Bravos

Resolved! autopay bonus data

When you set up auto pay, you will get bonus data, right? But my son's plan did not give him the bonus data, what should I do to get it Thanks. 

YLvancouver by Good Citizen / Bon Citoyen
  • 492 Views
  • 7 replies
  • 0 Bravos

Resolved! Change plan old rewards apply

If I change $15/30days to $25/30days plan, I have 2 loyalty, 3 referrals and 2 autopay rewards right now,  these rewards keep applying to my account?

ghxhongxia by Great Neighbour / Super Voisin
  • 980 Views
  • 12 replies
  • 0 Bravos

Resolved! How renewal works?

How actually renewal work moneywise? Reward money deducted first from plan cost?Then money taken from account if some money is there?And if not enough then credit card charged if auto pay set up?

Ali03 by Great Citizen / Super Citoyen
  • 540 Views
  • 8 replies
  • 0 Bravos

Community rewards

For Community Rewards.  I see:An email advising me of Top xx%I see a advisement in notifications of Top xx%Reward paid out in transactions  What I DON’T see is:A badge in my badge collection In My Rewards no $ in the month and no $ in total $’s earne...

Rewards

Hello,I'm able to have rewards but in my pre authorized payment it doesnt appear. How to fix this problem?

PublicRicardo by Great Neighbour / Super Voisin
  • 390 Views
  • 10 replies
  • 0 Bravos

Missing rewards...

Hello,On March 5th, 2022, I joined the public mobile, online, and entered my friend's referral code.I just received my first statement, I didn't receive one-time $10 credit. My friend also hasn't received the reward of $ 1 off every month. SIMon said...

MicMoc by Great Neighbour / Super Voisin
  • 589 Views
  • 14 replies
  • 0 Bravos

Reward $ not applied

I’ve been with Public Mobile for over a year now so I’m supposed to be getting 1$ for being on autopay and 1$ off for being with then for over a year. Neither have been applied to my account and I have no idea how to get in contact with a customer se...

odessaclare by Great Neighbour / Super Voisin
  • 268 Views
  • 4 replies
  • 2 Bravos

New Points mehhhhh

So the first contest is finally done, not sure if they are going to publicly post the winners since the draw was supposedly on Friday, but I see they have put a few new prizes up. This time it is 2 (as opposed to 3 phones)...the Samsung S22s which I ...

JL9 by Mayor / Maire
  • 306 Views
  • 2 replies
  • 1 Bravos

Resolved! Old Loyalty Rewards not applied to account

I got a message in Feb that I was coming up on 1 year with Public mobile and would receive my 1$ monthly discount next month. The discount was not applied to my account and I can't open a service ticket. 

delislen by Good Citizen / Bon Citoyen
  • 622 Views
  • 16 replies
  • 0 Bravos

Resolved! Old rewards

Can we switch back to the old rewards system where I got a few bucks off a month? The new rewards system is only good if you want what you can buy for points. I grabbed 200mb data cuz it's always good to have extra but in hindsight, I much preferred ...

Jburge by Good Citizen / Bon Citoyen
  • 879 Views
  • 11 replies
  • 0 Bravos

Resolved! i lost my sim card but need the same old number

i lost my sim card recently and i need the same old number.I have no clue what i should do because my old account, is also locked out due to not used for many months.  i just bought a new sim card and when i tried to transfer my same  number, it says...

milankc by Great Neighbour / Super Voisin
  • 395 Views
  • 6 replies
  • 3 Bravos

Resolved! Rewards not applied

Yesterday, my plan didn't renew (I had to renew it manually) which caused a second payment on my credit card. I also realized that the rewards (-7$) were not applied. I can't see them on the account like before.How can I fix this? Thanks!

mehdi_aaa by Good Citizen / Bon Citoyen
  • 243 Views
  • 4 replies
  • 0 Bravos

Referrals

Hello,Is there a limit on how many friends you can refer in a month?

pink3 by Great Neighbour / Super Voisin
  • 284 Views
  • 7 replies
  • 1 Bravos

Resolved! Re: Receiving My Rewards

hi, I miss paying for a month due to a death in the family.  I continued to top up my account a few days ago. Question: Can I still receive My Loyalty Rewards and Refer a friend rewards? 

Resolved! Public Points

Is it worth signing up for public points? I have a 15$ plan with $2 autopay $1 loyalty discount. With the 5% back that would be 0.75$

Jesse6 by Great Neighbour / Super Voisin
  • 1161 Views
  • 20 replies
  • 1 Bravos

Referral code

Hello i am looking for referral code if anyone has one to give

slw by Great Neighbour / Super Voisin
  • 530 Views
  • 5 replies
  • 0 Bravos

Resolved! Password Reset

Ok, it's near the end of March and this is easily the dumbest thing I've seen so far this year.  If I need to reset my password by definition I don't remember the existing password... so why would a password reset screen ask for it?  Beyond stupid.  ...

Screenshot 2022-03-28 134748.jpg
BuggBBQ by Good Citizen / Bon Citoyen
  • 685 Views
  • 13 replies
  • 2 Bravos

Resolved! Free data

HiWith the new points system will we still have opportunities for free holiday data or free long distance calls Or is that obsolete??? 

Karen24 by Good Citizen / Bon Citoyen
  • 382 Views
  • 7 replies
  • 1 Bravos
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