Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello ...- I want to change my plan from a Legacy plan of $120/12Gb every 3-months to the monthly $40/15Gb plan. My question is, will I be able to retain the discounts (loyalty, registered payment, referral) on this account if the plan is changed?- I...
I activated the reward to have US data yesterday, but it turns out we will not be going to the US this month. Is it possible to have the reward refunded?
On the point section on the public moble website it says you can receive 20 points for helping the community,What do I have to do to receive this award and how do I know if I am eligible.
How does earning points for helping PM community work? Is it one point per message sent?
How’s to get reward in the community?
Hello allmy payment was an auto payment and the due date is today but I realized that my card information has changed so I went to my account and I corrected all information but my account was already suspended and just there is the option to pay by ...
Hello there, is there any chance that I can redeem the 5GB one time gift that was given to me, it wasn't applied on my account. Thank you.
I have 19 points but when going to redeem them theres NOTHING in the catalog!!! This is getting ridiculous
Hi, I am looking to switch to the promo $40/15GB plan and wondering if I choose the switch now option, will I lose all my existing rewards and add-ons?
@J_PM Something weird happening with Community Rewards. Just noticed that maximum_gato - https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/109590 - received top 10% for March while only making 1 post.
Do I lose my reward (eg. loyalty reward) when I change or upgrade my plan?
Does anyone know if the new Public points actually restrict the number of RAF points someone can earn? Was a bit curious after seeing the following "You could earn up to 4 points" when trying to find my loyalty date on the Rewards page. Maybe I'm m...
Was one of them me?I didn't see an email but it might have gone to my junk folder.And I do not see where to find out who won what sweepstakes anywhere.ThanksRJB
Hi, my family have 2 pubic mobile phone num. Both of them are enabled auto pay. But only one account has the $2 monthly rewards, the other doesn't have it. Can someone help me ?
What happens to existing rewards if I opt to transfer to Public Points? Do I lose them?
Hi, I"ve been a member for a while and have been gettings 15$ loyalty rewards every 3 months. In my latest 3 month bill, I only got 5$ loyalty rewards. Is something wrong? I tried to open a ticket about it with SIMon but getting 404 error so trying h...
How does redeeming and earning work? and can you save your points up to redeem later?and when you redeem does it just add a balance to your account?
Hi, At present, I have public mobile plan since last 3 years. I am planning to add 2nd line under same account. 1) is it feasible to add 2nd phone line ?2) Is there any promotion or discounts can be added to both lines ? My another question is,1) Wha...
I didn't enter my friends referral code during activation. I have it now, can it still be used? How would I do that?
Hi folks, I've been with PM for a few years and have $11 monthly reward (Refer a friend, Autopayment, Loyalty).I'm currently on $40 monthly plan but get only 3GB Data. They currently advertise $40 plan with 15GB data included. Question: if I switch,...
Can’t use long distance minutes to Portugal getting b1
I've been a Public Customers for many years , prior to the new Rewards program . There USED to be a list if referred friends in my account but I can't locate it with the new layout. I have NOT clicked the REWARDS link on the new home page because I ...
I have just activated my public mobile service today, when I was ordering my SIM it appeared there was a 3X Public points promotion on for 12 months. Has this promotion ended? I do not see it in my rewards page (although that is still being setup). T...
I referred a friend in February 2023, and have not received my $1.00/month rebate.
Hello All,please how do i redeem my cash rewards towards my next bill?
Will I receive anytype of deal or reward or points to purchase a upgrade though phone carrier vs elsewhere?
I was emailed an offer to exchange points for 1 GB but I am not seeing it in my account balance? Where is it? Can you please help me?
Hi!I will be travelling for a month and wanted to defer my plan but there was no such option. So I plan to disable my pre-authorized payment for a month until I return to Canada. I have friend referral and other rewards on my plan. If I reactivate my...
My spouse referred me to public mobile, but she did not receive her $1 off her monthly bill even though I used her code that she provided, and her account is active and I activated my phone back in December 2022. I tried several times to log a servi...
I activated a second phone for a family member. Will this plan qualify for the 3x points back?
