Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I referred my daughter to Public Mobile, but she cannot add the referral code. She was a public mobile member before the she switched to Virgin but I was able to convince her to return to Public. My question now is how can she add my referral code? T...
Are there points awarded for auto pay
I’m new and wasn’t able to key in my son’s referral code but I want him to get the points .
Hello, how are community rewards calculated. Does calculation start beginning of one's pay cycle or start of every month? During the period would one know how much community reward one has achieved? For example would one know if they have reached the...
What is the process to refer a friend?
I have a surplus of funds in my account (over $100). My monthly rewards exceed my monthly bill amount and it continues to accumulate. I don't want to increase my plan, I usually don't purchase US roaming plans or make long distance calls and I doub...
When buying extra GB with your rewards points they now expire end of billing cycle or after 30 days. Is that new? I am almost certain they didn’t expire up until recently. Please advise. Thanks!
What is the best and fastest way to earn rewards to help lower the cost of my bill ?
When does the $10 Bill Credit for a referral get applied to my friend's account if they select a 90 day subscription? Thanks!
Hello, I need help with the refer a-friend feature.I recently referred a friend with my code but I did not see any email confirmation nor my account saying about my referral points.How long does it take to confirm my referral in my account and theirs...
Hi there,My wife and I joined public mobile during the boxing week sale. I didn't realize at the time about the Referral program. I have already activated the public mobile SIM card in my phone and my wife opened her account/ ordered the SIM less tha...
4-year-old Public Mobile client did 1 month plan upgrade, and then rolled back to former plan, but i am charged as new client. why?
Hi, I am just wondering why I got 1.20 Points instead of 1.70 points. Does it have to do with me changing plans? I just joined Public Mobile on Black Friday $34|20GB plan and it gave me 1.70 points. When I saw the $34|40GB Plan, I chose it for my nex...
I have been with PM for over six years now and they used to give me some bonus data or long-distance calling minutes throughout the year, especially during holidays, but I did not get anything this year, is that the same for everyone else?
Hi all,I've referred some people to Public Mobile and has forgotten exactly who I've referred. I generally remember but I don't remember exactly if a particular person was referred by me or not. Is there a way in out accounts or elsewhere to view who...
I am an existing customer, I got one additional phone line added to my account, how do I earn a reward for referring a friend?Thank you.
Hi there,My friend referred me here but when i registered my account , i did not see a chance to add the referall code. how can i add it now. Thanks
how do i transfered my accound to wife without lossing my current number and all rewards.
Ok so what to say if rewards are missing?Signed up Black Friday weekend, was given rewards + new account rewardsRenewal was on Boxing day, payment was processed, but no rewards credited on renewal date?The plan pages seem to imply I get the reward po...
Do i need to change my sim card if I'm changing plan. How I can save my rewards? Im using Public Mobile service long time
i have loyalty rewards on my account, if i change my plan today, will these old loyalty rewards still apply or not?
Hi, my plan has a promotion price which is 35/month (original price is $55) and 10% points back, but it only lasts more than a year. It started on Nov 28, 2022. I think it's going to end soon, how do I find out when the promotion ends? Thanks.
Good Morning everybodyWould you mind telling me that by opting out rewards you dont get any rewards or you switch back to old reward system. Please guide as i dont know about it
I signed up with a friend's referral code 24 hours ago. Neither of us have seen a voucher for a $10 credit / 1$ a month credit come up yet, did something not work? Or does it take a while to be posted to our accounts?
Hi I don't why i received a text message from 611 on my phone. i did not do anything on my account.
how do I message customer support when the eticket option is not working. My rewards have not been applied to my account and need to contact someone for assistance.
I just paid the bill accidentally (Jan-Feb). For the next time, will I get two 5% of it back in points? (1. Dec-Jan 2. Jan-Feb)
Is there any auto-pay discount now?
My current subscription is the $15 plan, but with $2 prepayment discount and $3 loyalty reward, I'm paying $10. I am considering switching to the 60GB/$40 plan, thinking that it's $25 extra. However, the system wants to charge me $40 plus HST, i.e....
I referred a friend with my code. How long does it to take to see in my account ?
