Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have an apparently good phone here that won't connect to Public Mobile. Public Mobile shows up in the network operators list but I get "Unable to connect. Try Later." when I ask it to connect. I have 5 bars of signal strength, so I presume the radi...
Hi everyone,I am currently at a loss what to do, I would think it's a more advanced problem therefore I hope someone from the @CS_Agent reads this and can help. I am unable to receive automated SMS from my credit card company containing mTANs.The cre...
Can anyone please help. I have no data on my phone. I have tried entering the apn settings and restarting my phone. I have also checked and have not used any data. Since having my account for a few months I hardly have any data. Thanks
Think I will take advantage of the great $60 plan and switch after a 8 years with wind/freedom. Recently replaced a phone while on the road with a LG Phoenix3, Is it fully compatable with Public Mobile? The comaptability site indicates only the olde...
When I call forward to my land-line it works well except for if I miss the call. If I miss the call the call doesn't go to my land-line voicemail at all. Instead, the caller gets a strange voicemail message saying to "please enter a mailbox number or...
I've been with PM for a few months with my iphone 6s and had no problems. I just bought Iphone xs and trying to switch sim card over but it is saying "sim card not supported". The phone is unlocked not sure what else to do. thank you for your help!
I want port my current PC sim in a new phone set and want to keep PC online account active
Hey all, Have been using this phone fine with public mobile for a while but now all of a sudden, there is an 'x' in the service bars and when the phone prompts me to sign into the public mobile network, the page it takes me to is blank. I have tried ...
I have an unlocked phone and had just registered to PublicMobile. Unfortunately my phone is saying that I need "SIM network unlock PIN". Please advise, thank you.
Bonjour,J ai changer de cell et mon reseau fontionne pas, j ai verifiez la compatibiliter c bon commemt retablir mon reseau ??
How do I change my public Mobile service from an old cell phone to a new one?
Hi everyone! @CS_Agent My mom signed up for Public Mobile on July 25th. Everything was working great until yesterday. Yesterday morning, she wasn't able to send text or call and the following message was appearing. Screen shot in french and free tra...
I didn’t know you could get phones through this company!! Are they any good?
Most of the time, my samsung s5 doesn't get any signal in some areas of the city. Inside a restaurant and no signal at all so I can't make any calls. Tried resetting apn but still the same. Sim is activated and works at home but whenever I'm out some...
Hi, I purchased US roaming today and now when I am making calls while still in Toronto it says I do not have talk feature and need to change the plan.I have minutes remaining on the add on's I bought and paid for. Leaving for USA tonight and needs to...
I like the option of buying my own phone and get a basic plan as I do not always need a lot of data etc. Can anyone suggest where I can buy a something like a S7 . I prefer newer with a wararrenty.
my mobile is having 2 sim slots. My sim card is working in first sim slot but not working in second sim slot. Please let me know do I need to change any settings. ?
Starting yesterday I was no longer able to receive text messages. I can still successfully send them.I'm on the 15$ plan w/ autopay and my plan just renewed the day before this happenedI can send and receive calls just fine.I've messaged my phone fro...
Calls transfering to another cellphone
I am legally blind therefore I use siri a lot. How come I can't raise siri 200 yards from the tower when in a rural community? My friend sits beside me on the Virgin network and has no issue.
Hey all, wondering if anyone else has ever had this issue before or insight as to what this might mean. Ever since I've had my plan with PM, when on a phone call, every few minutes there is a beep, as if the other person is dialing a number on their...
Hello, My phone number is xxx-xxx-xxxx. When I try to make a local phone call I immediately hear a message that says "sorry, we cannot complete your call. You do not have an active long distance add-on..." Can you help me sort this out? I have not be...
I cant seem to send any pictures via text without having data on. Is this standard practice or am I missing something that will allow pics via text to send on wifi. Thanks
How do I unlock a phone with public mobile?
does anyone else have their phone "auto clean" followed by advertising?quite often after closing an applicaiton, my phone says Public Mobile has cleaned up my storage, then it proceeds with an advertisement.any help would be appreciated. thanks
My samsung s9 decided it didnt llike the network...so now its say error while searching for network...i factory reset my phone but it didnt help wat do i do
I'm getting my mom this plan and it says 50 Canada wide talk but it doesn't say anything about incoming calls received. Would it be part of the 50 Canada wide minutes? Thanks.
i changed my plan from $25 to $40 the due date is 21st of August but I want to change it to be effective right away . I don’t want to wait till 21st . Any idea how to do that
I have a Samsung Galaxy note 8 (SM-N950F, international version) and the website says that it'll work with any gsm carrier. So I have a question - is public mobile a gsm carrier? What frequencies does it use?
Hi, I am a Koodo (previously PC Mobile) convert, and even though I had this issue several weeks before (apprently solved by re-seating the SIM between a power cycle), the problem has returned. I rebooted my phone (Moto G5) this morning, at which poin...
