Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi: I placed an order for a SIM card (Order 298176) on July 21, 2022. I received notification that it had been mailed on July 25, 2022. To date, I have not yet received it. Could you pl look into this delay? Thanks.
I am trying to purchase a new Sim card- in my cart it is showing a bonus card and a triple punch sim. Do I need to order both ? I have an iphone 8
I haven't received my tracking number yet
I'll try and keep this short..I dropped my phone in water and it wouldn't turn on afterwards... Galaxy S8I put it in rice for 48 hours after tearing it apart, it worked and phone is working again Can this be done? In the future.. I have a Fongo phone...
Ordered and paid for Sim card July 13th, still have not received it and now it is August 1st?? Please let me know what we need to do now?
I am disputing the data using on July 26 to July 30, 2022. I was sleeping when the data was used. I was also at the cottage for two days and left my phone at home connected to Wifi during that time. I wasn’t using data at all.
I was having issues loging into my on line account, my account was susended as i didt add money to my account it has been 90 days yesterday I have a voucher to add money to my account but I can't log in. i keep getting system error. is there anyway I...
Greetings.Anyone else notice that the joined hands of the people in the PM site graphics are backwards? If we raise our arms, then join hands, our left and right palms face each other, towards our own bodies, not away, and the same with everyone co...
Hi, I need proof of residency in my province for ID. They asked for a piece of mail from my service provider (phone). I use Public. How do I get a paper copy of anything (Bill, statement, invoice, whatever, I need something for proof). Thank you so m...
I hate these texts. I've submitted a ticket every month since I started with Public Mobile to ask them to fix it. If you're also annoyed, please submit a ticket. We need a critical mass of tickets for them to take notice.
Hello,I'm still new here. For over a week I can notice that I can't receive a verification text everytime I am doing 2FA. Logging on sign up partners on CRA site for example. But some sites are successful (only few). Verification through calls works,...
Hi I am a current customer and I need to verify something by proving I called a certain store but I am unable to see past two months on my phone app. Where can I see a longer version?
My account is about to be canceled on Aug 1st and I don't want to lose my number. I want to go ahead and add a new plan and funds onto my account but if I add a new plan to my account right now will my monthly renewal date change or will it stay the ...
Hi I have been charged for something I never signed up for. Here are some examples July 1st 56.70 June 2nd 56.70 June 1st 15.75 May 25th 15.75 May 3rd 57.75 Arp 24th 15.75. Some months have more. I need to know who signed me up for this and I want th...
I quested to transfer my public mobile number to other carrier. I cannot receive the message.
Hi I have ordered my SIM 8 days ago but haven't received it yet. Could you please check for me if it's sent or not?
This is not the first time I am having the issue, non-stop emergency alert for every 1 minute but this time started from 6 am this morning till now (11:48 am). There is no way to stop it from the phone setting.
What is the difference between 2G, 3G, 4G?
Hi,This has been discussed elsewhere, but within the same thread(s) I've seen contradictory answers (though it could just be a typo, based on the wording). I'm on the 5 GB/$40 plan. I'm thinking about going to Boston for a few days and will cross int...
I have been in contact already with customer service regarding this. I was just wondering if anyone else is having the same problem.On July 13th I changed my plan to the $15.100 outgoing minutes plan. To this very minute it shows I have used no minut...
I called a landline (BellMTS), and my friend's display showed 'Eventide' and not my name. What needs updating? TIA
I'm a former Public Mobile customer. I want to retrieve my past 4months text messages history. How can I do it. Please advise. Thanks.
i want to know the number of a no caller ID that called me since they keep harassing me, thanks
Hello, About a month ago, my phone was stolen. I have purchased a new phone since then, but I would like to keep the same phone number that is in the SIM card of my stolen phone. Is there a way that I can perhaps transfer my phone number to a new Pub...
Hi. I live in Calgary, Alberta My postal code is T3B 2C#. The closest store to me is 'Koodo Store,' at Market Mall. When I call the number of 403-288-1228, there is no answer or a place to leave a message. I'm trying to determine store hours! Help a...
Telling me I need to get a moderator to give me access. I was locked out despite using the PIN number, can can someone please provide me with one.
@J_PM Given all the trouble customers are having now that "user-friendly" mobile self serve account is up and running with a whole host of frustrating restrictions I am reposting this post on how to purchase and add a voucher without using the self s...
Hi there, There was a fraudulent charge on my credit card a week or so ago so we had it cancelled but not realizing that public mobile payment was about to go out. Now we've missed the payment, new credit card is not here and we can't seem to login. ...
Hi! I am currently travelling so I let my phone plan go into suspension mode. I last paid on April 13th for a month, which means my plan would have expired May 13th. If I have a 90 day suspension period then my account should still be available right...
I had to do a double take and then confirm by logging into my other account. but indeed the "My Account" page has the wrong dates displayed for 30 day plan cycle. They are a day early and the last I looked the rewards account was still a day late. Th...
