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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11129 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22058 Views
  • 181 replies
  • 24 Bravos

Resolved! address CS_Agent

so i got a call from an old woman she said my phone called her at 4:44 and shes had calls from my number a bunch of times saying that her amazon payment needs to be updated. i told her i didnt call her. how is someone using my number.

Ljm1988 by Great Neighbour / Super Voisin
  • 381 Views
  • 4 replies
  • 0 Bravos

Data is not working

Hi there, I have the 250MB data plan ($15/mo), and I am unable to use it.  My usage history on the site for "data" only shows a small amount of data usage for the past 3 days, but none in the 90 days before that (see screenshot below). However, the 2...

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Resolved! Transfered number to new provider

I recently transferred my number to a new provider.  Is it possible to assign a new number to this PM sim? My account was just renewed.

PUK Code?

I have a major issue!!! I accidentally locked my SIM card this morning by trying to remember my Sim code for absolutely no reason whatsoever I didn’t need to but I did anyhow I locked my SIM card on myself and now I have no access to my phone number ...

Text form public mobile

Hi , the text received from public mobile always received in french? Why? And how to change to English correspondence? Thanks

mdalalonde by Good Citizen / Bon Citoyen
  • 553 Views
  • 11 replies
  • 0 Bravos

Number

hi,my phone number is not recognized in some websites, when I add it on the phone number section they say please write a correct phone number!! Is there any way that I can fix this other than changing my number?

Kiyanna by Great Neighbour / Super Voisin
  • 259 Views
  • 8 replies
  • 0 Bravos

Resolved! Missed incoming calls do not show? (Android)

Hi all, I switched to PM 2 months ago, and I seem to notice the incoming calls I miss do not show in my history or as notifications. My phone is always on silent or vibration mode, so I do miss calls pretty often, but I used to be abke to see who cal...

Jaujo by Great Neighbour / Super Voisin
  • 378 Views
  • 4 replies
  • 0 Bravos

Resolved! sim card locked

i cannot send text messages as it says sim card is locked and looking for 4 digit number which i dont know

Stephmcg by Great Neighbour / Super Voisin
  • 243 Views
  • 2 replies
  • 0 Bravos

Resolved! Netflix text 'spam' on my Public Mobile

Netflix is part of my Telus account. I have received three Public Mobile text messages (spam?) over the past couple of days telling me that "Your netflix service connected to xxxxxxxxxx have been locked due to a payment error please confirm your pers...

Ted_Sheldon by Good Citizen / Bon Citoyen
  • 805 Views
  • 13 replies
  • 0 Bravos

Resolved! 1 (902) 580-4001

Anyone know what this number is? My Account says I called it numerous times in the past week and the phone (which is a 2nd, emergency phone) isn't even on!!!

Naterial by Good Citizen / Bon Citoyen
  • 407 Views
  • 4 replies
  • 0 Bravos

Unlucky $13? There's a 50/50 chance this was a mistake?

I was helping troubleshoot a data issue earlier today so to test if their data was working I decided to send an MMS (photo) to their phone in the US and used my phone with the unlucky $13 plan since an MMS text would not be metered against my 50 SMS ...

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Resolved! new preowned phone will not turn on

Hi there,I have been a public mobile client for over a year now.  My old phone is broken and not working great - I decided to order a new preowned phone from public mobile.  I assumed I can just move the same sim card over to the new phone?  The phon...

dan2joc by Good Citizen / Bon Citoyen
  • 820 Views
  • 18 replies
  • 0 Bravos

SIM

I ordered two SIM card the beginning of July and still have not received them and am having a hard time getting support to see where they are. Please advise 

Stephanie121 by Great Neighbour / Super Voisin
  • 182 Views
  • 5 replies
  • 0 Bravos

No verification OTP recieved

Hi, I need to update my payment method as my VISA expired. Usually, it would happen through autopsy. However, since it got expired the 'my account' has been suspended and requires further verification to log in. This verification prompts me for an OT...

akshay by Great Neighbour / Super Voisin
  • 190 Views
  • 3 replies
  • 0 Bravos

855 scam calls in Chinese daily

Is anyone getting 1 or 2 calls from an 855 toll free area code every single day with a prerecorded Chinese voice? Really annoyed by this. Is there anything PM can do? I'm assuming not. I just now enabled blocking of spam, scam. & suspect numbers. Doe...

bluejaywpg by Model Citizen / Citoyen Modèle
  • 1019 Views
  • 8 replies
  • 0 Bravos

Data Dissapeared

When my plan reset I didn't use my data until 5 days later when I went to send 2 images. I instantly received a message saying I used 75% of my data. After the text message confirming my plan payment, I haven't received a notification saying I used 5...

Egor_Gevo by Great Neighbour / Super Voisin
  • 251 Views
  • 4 replies
  • 0 Bravos

SIM Cards

Well Public Mobile Sim Cards wel come to Stores like WALMART President's Choice Stores Dollarama The Dollar Store Giant Tiger All the Convenience stores in Canada now that he have 4G it well nice to put them and easier to pick then not going to the A...

Jared3 by Good Citizen / Bon Citoyen
  • 1993 Views
  • 4 replies
  • 0 Bravos

Resolved! Unlock Iphone

Hi, can someone please unlock my iPhone.it’s iPhone 7 and the IMEI is xxxxxxxxxx ty kindly 

PaulR by Great Neighbour / Super Voisin
  • 596 Views
  • 11 replies
  • 0 Bravos

Text Messages when calling 611 or 1-855-478-2542

I am sure some other members have noticed this.Now, when calling 611 from our Public Mobile devices, or 1-855-478-2542 from another line, a text message is sent to that phone number:Okay, fine, a little annoying and was hoping there was a feature to ...

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esjliv by Mayor / Maire
  • 1401 Views
  • 8 replies
  • 3 Bravos

Resolved! Phone died

I can't use my phone as it fell in some water and I want to check my voice mail.  Can I check my voice mail by calling my number with another phone?  If so how?  Also if I want to get another phone how can I find out if my new phone is compatible wit...

Angus1 by Great Neighbour / Super Voisin
  • 327 Views
  • 4 replies
  • 0 Bravos

Resolved! Transferring Phone Line

Can I transfer my current phone line with a new number to a family member and keep my current phone number for myself? 

uk by Great Neighbour / Super Voisin
  • 251 Views
  • 3 replies
  • 0 Bravos

Resolved! Text messages out of order

Everything was fine until the Rogers blackout. Since then, my text messages appeared in the wrong order. I send a message and when I get a reply, it posts on my phone before my sent message. This can make it difficult to follow a conversation and I h...

JPR by Good Citizen / Bon Citoyen
  • 231 Views
  • 3 replies
  • 1 Bravos

Trying to put out

Hi everyoneCurrently my sms is not working and i an trying to port out a number to a different provider, any suggestion in how to bypass the sms?

alimbd249 by Great Neighbour / Super Voisin
  • 199 Views
  • 4 replies
  • 0 Bravos

Loss of Rewards using Lost/Stolen glitch

@J_PM and the rest of the community.... I am gobsmacked that I am posting about this again after getting a resolution over two years ago but I have had some resistance over that time period getting rewards applied for the bf who has lost, found, lost...

Resolved! Plan not working, can't log into account, can't submit a ticket

Suddelly my plan is not working, each time I try to make a call I get a message "sorry we can't complete your call." I also can't log into my account as it says the password is wrong, I try changing it but it says "sorry there was an error resetting ...

GCD by Good Citizen / Bon Citoyen
  • 696 Views
  • 15 replies
  • 0 Bravos

Resolved! Lost out on bonus?

We were unaware that the credit card associated with our daughter's account had expired, and didn't notice until a few days ago that her mobile service had been suspended since about July 17th (clearly, she doesn't use it much). QUESTION 1:  Would it...

DaveR514 by Great Neighbour / Super Voisin
  • 322 Views
  • 5 replies
  • 0 Bravos
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