Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I current ly have an acccount and want to add a second line / sim card / number to this existing account. Is it possible? I do not see anywhere in my online account which offers this action? How do I do this?
I have a 15 gigabyte data plan that renews every 30 days automatically. I just had my renewal on Sunday January 8, 2023. As of today Tuesday January 10, 2023 I have gone through 11 gigabytes or 75%. When I look at all sources of data usage in the las...
When I dial my number, someone else answers.
If I lose my phone and SIM card, is there a way to set a new phone up and not lose my phone number?
My son has been unable to use his phone for a few weeks.It says Enter PUK on one screen (what is PUK?)and SOS only where Public Mobile is. He doesn't know what he did to get put in PM jail How do we get outta jail?
My SIM is locked, I need input PUK number to unlock it, how can I get it?
I want to port out but in order to do this, I need my account number and be certain auto-payments are turned off. Why is this so hard to do and why is this done by setting up a community account?
How do I contact support regarding a missing order 318293 can you re-ship
How do I get PM to transfer my phone number to another provider? A ticket has been created, but Public Mobile failed to act on my request
Whenever I turn off my phone (which I do a lot), incoming calls are forwarded to my VoIP number. But not SMS: they are not forwarded and therefore only arrive when I turn the phone back on (and if I leave the phone off for several days, not all of th...
I have an iPhone 13. My intent is to purchase a Talk & Text US roaming ad-on from Public Mobile & to combine that with an eSIM plan from either Nomad or Airalo eSIM. The eSIM is data only so I don’t believe there will be a second phone number associa...
How do I check on a phone I ordered, never received a confirmation
How do I empty my cart?
We ordered SIM cards Dec 26 and they just arrived yesterday (after the $35 Boxing Day deal ended )I’ve tried multiple times with multiple password resets and carefully checking the account info as I attempt to log in so that I can submit a ticket. It...
I have moved to bell provider and need to port my number. I have requested this a couple of times from PM but no one has gotten back to me. Can someone please do this for me?
I tried transfering my number to another carrier.I received the text, and confirmed.However, the request failed for an unknown reason. In the meantime, publicmobile sent me an email that i had requested to transfer my number back to publicmobile, whi...
I have an iPhone and my son has an android phone. This week I sent him 2 text messages and wondered why he didn’t respond promptly. He told me that both of the text messages I sent arrived in his email, rather than arriving as texts. Can someone expl...
How can I stop receive text messages from Public Mobile?All updates I want receive by email.Thanks!
How did Public Mobile start out? There is not a lot of information about how the company began, why it was named Public Mobile, et cetera. The name seems to imply that it may have begun as some kind of local cooperative cellular phone serv...
I will be travelling to New Zealand and Japan, I will leave my Public mobile sim card in my phone and I will be purchasing an additional data only e-sims for each country. My phone supports e-sims.I want to be able to make voice calls and keep my pu...
I am trying to port my Public Mobile phone number out to Rogers but I don't know what my Public Mobile account number is in order to do so. I don't remember my Public Mobile account login information so I was trying to reset the password yet I keep g...
is there a mobile app for public mobile?
How do I transfer my current public mobile phone number to a new sim with a different provider?
I just received a text message back from my boss asking me to call him. It showed that I messaged him earlier today asking him to call me when he had a chance. I did not send this message. I then noticed 3 other messages sent at the same timestamp to...
Hi there,We have an active phone number with Sasktel in SK, but when trying to activate account it says the number is not a valid Canadian number. Is there any way around this so we do not have to get a new number? Our other phone number that was on ...
Can you please help to do change my public network to kudoos@Port
I accidentally deleted the text regarding the holiday reward for free 2GB of data - how do I get it resent?
I have gotten 2 emails and 2 texts so far that someone is trying to transfer my number from Fido to Public Mobile. However I am already with Public mobile and don't have a Fido account so I believe it is someone trying to steal my number? Not sure wh...
How to transfer public mobile number to Telus mobility
