Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Public mobile online customer service is one of the ..... even if the company make misteke the customer survice represntative can not solve the problem. Simply the 10 years customer lost his phone and want replace sim it can not activet the sim card....
I am a new customer and still did not recieve my SIM card after 15 days and I am not able to submit a ticket it is keep giving me error on each step on Mobile App or on computer
How can I get my account number?
I personally am completely dissatisfied with PM - have contacted CS to actually close my account but was told that that's impossible ----- I say they make it impossible to close one's account -- never heard of this before --- Tried to remove my Credi...
I'm using a prepaid account. But i did not recharge my credit within 90 days and the account is cancelled. I would like to reactivate keeping the same number, but unfortunately this is not possible.What will happen to my WhatsApp account ? It still w...
I want to change my e mail account and up date my payment options
On my rewards page it shows that “Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account will be closed permanently and you'll lose your phone number.” but on my account ...
Trying to redeem points for $15 off my bill and tells me that my and my husband‘s accounts are suspended and to contact public. We are paid in full, credit card is attached to our file and we’ve never missed paying a bill. Have submitted a ticket but...
Hello the community, I would like to get the history of incoming calls for the specific period of time that was about 1.5 years ago. I need to get some phone numbers and call details as date/time as an evidence in the open dispute to protect my right...
Hello, my son's phone was stolen. I tried logging in and the OTP went to the phone. Using the OTP the thief changed the account password and I am locked out.I want suspend the account ASAP. Please help!
I have an existing account that I set up at a kiosk. How do I create an account so I can change update my credit card?
Hi everyone,My daughter lost her phone. How do I report that to public mobile? Can not receive the 2-way authentication message on her phone to log into her account. Thank you very much for your help!Iris
My phone number was ported from Freedom mobile on April 10, 2024. I can receive and make calls fine on my ported number, but I am unable to send or receive texts. Also every time I attempt to login into my Public mobile account, it appears that the...
have lost sim card so can not get into account,or use phone, still being chargedam thinking best to cancel the account ? or try a new sim cardAm reluctant to register a new Sim card as I will then be getting two charges per month
Chat bot could not help set OTP to email. Keeps sending OTP to lost phone number only. Account was created before ever whatever ID. Could not sign into app either without phone OTP. Thanks.Need to log into account to update my credit card info
I'm having trouble with eversafe. How can I get a customer support agent to contact me.
Is it possible to remove or replace a phone number in the ever safe system? In other words if one were to setup a brand new Plan could they link it to an existing community account?
Hi. I asked a question last time. But I only got answer that I needed to contact chatbot. This is my situation. At first, I paid for a plan and tried to transfer my number from Fido that I used to use. But I couldn't get a digit code through the mes...
My wife has been resetting her password and trying to log in for a few months. Everytime she tries to login she gets the locked out message. She is completely stuck and has no idea what to do. She can't even start tickets like this since she is loc...
I was told by the community member I'd receive an invoice within 20 business days. It's now been more than 30 business days. Why is it so difficult to get an invoice? Please help.
My Public Mobile account is linked to my temporary number, which I no longer have since my account was transferred to the number I originally had, so now I can't log in. How can I reach customer support without logging in?
Is it just me or do you all have an issue sending text messages. I’ve been with PM two days now and all my text go unsent. What should I do @CS
Pls help, how do I change my email as I’m planning to lose my Rogers email to a new web based email
Hi there, I am permanently locked out of the app. Password resets do not work, app is locked to biometrics and that doesn't work. Tried everything 20 times over the course of the last week. Please fully reset my access so I can see and change my paym...
I upgraded iOS app one or two months ago. The new app cannot display real-time data usage in usage summary. It displays the data usage on Mar 31 while today is April 20. The old app that I used last year always shows up-to-data data usage. I updated ...
Hi I deleted my SIM card and I bought another eSIM and I was told to send a copy of the payment where do I send it
Trying to log into new account and get A1 Forbidden notification. Can't log in via app, not on website. Help?
When accessing my Public Mobile account, I clicked "Manage Payment Method" on the "Manage Subscription" page to enter the page to update information on my choice of payment method. Unfortunately, after arriving on the page to put in the information o...
Trying to get in contact with an agent because I have been locked out of my account for 4 days and am unable to reset my password. I am in a constant loop of resetting my password and confirmation codes.
