Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I had setup my community account before I had setup my self-serve account. Is there any way to have just one username and password for both? Thank you for your help,Jessica
Pretty much the title. For the month of July, I needed 1 extra G of data, so I purchased as an add on. My plan auto renewed on august 8th, and I am able to text, but have run out of data because it did not auto renew. I am on the $40/mo plan. I can ...
Public Mobile website is by far the worst UX in my short career. Nothing seems to work. What a horrible waste of time. I could rant forever about this technology, but I do not want to get my blood boiling so I will drop this and any Telus related net...
Hi, I forgot my password and when I try to do a password reset it tells me that my account is locked. How do I fix this??
I cannot log into my account. I am permanently locked out
Hello, When trying to see and change my plan I navigate to the change plan section of the self serve website. Once there I can not see current plan or options I could change to. When I click try out more options I get the following error: HTTP Error ...
Hi there! I was a Public Mobile Customer, however, had been out of the country for 90+ days, and my account has gotten wiped (and I did not know this would happen, as my account was on Autopay and I just assumed it would be keep charging me because I...
I am trying to change my phone number but keep on getting 'Phone Number change failed' message. I have been using existing number for close to two years now. New number I am trying to get is from same region/city that existing number belongs to. Wh...
The monthly amount was not ever attempted to be taken out of my account. When I attempt to pay on the website it says I already have enough credit (which is not true because I only have $4 credit) and it also doesn't list an amount due. When I try to...
hi, I am trying to port to freedom mobile - can you help me get access to self serve. It says i am locked out. Whenever i click on my account it says locked.
How can I change my plan? The Public website is useless - nothing works, and Public's support is even worse! I log into my account and click Change Plan, but the page is useless. It tells me to "pick a ready-made plan below" and "compare it to your c...
Hello, I recently activated two sim cards under one email address. I haven't gotten the welcome welcome for registration so I did it on my own for one of the numbers but I would like to link the second number to my online account. How can I do tha...
My mom has a public mobile account but doesn't know what email she used let alone her password. She usually adds funds to her account using the phone and not by logging in. She wants to change her plan to something with unlimited minutes. Is there a ...
Since October 2020, my Public Mobile Account will no longer exist ( changed the phone operator). How can I get access to my call history for the period of using Public Mobile? Thanks
I have an account and I've had the same number for at least over a year. I have tried to change my phone number today and it always says, "Number change failed." How do I get a new number?
Trying to figure out how to make U.S roaming work. I made some payment to my account so it should have the balance for add-on. Somehow, the account is suspended and I tried to reactivate (every time pay min $1 to activate) but still showing suspensi...
Weird situation. My son recently went to the UK for a new job. He was on a Public pre-paid plan for which I had set up auto-pay from my credit card (the guy at the PC Mobility Shop set it up for me since I was setting up several at the same time). ...
Hi, looks like the self serve website is down for maintenance. Anyone know if this is planned maintenance and how long it will last for? I wanted to add some long distance minutes to my plan but depending on the length of the downtime, I may have to ...
How can I change my email and can I have two numbers under one account?
I am trying to re-activate all my family’s plans. My mother’s plan changed and we never did it and when I attempt to top up, it says it is a $10 plan. Was $25, but was showing as $40. Would on,y let me top up $10. It says there is money there, bu...
Registered my phone in store and used my daughters email. She already used it for her account. She had her self serve email changed so I could keep using the first one. When I sign in it says email doesn't exist and if I try to register it say accoun...
I need some help, for some reason my login has been disabled.
I have an auto payment setting and lately the system deducts overpayment of $226.00 instead of the original plan cost that I have assigned to. What to do to return the money to my bank account?
Good afternoon, I logged in today and tried to make a payment to top up my account. But I keep receiving that I already have enough funds, although my plan is suspended. Every time I try to go and check my plan tab I receive an error. Is anybody rece...
I'm trying to change my base plan.I go to "Change Plan" under the "Overview" tab, and it takes me to a page in which my current plan nor other plans are listed under their respected areas. The "Plan and Add-Ons" tab doesn't work at all for me. It tak...
Hi, my phone was connected to my husbands profile and his email. We are both cancelling our accounts now because we’re moving. I’m trying now to ensure that auto pay is cancelled on my account because he’s already removed auto pay.how can I do this?
Hi, just changed my plan and I noticed my loyalty program was not applied on my billing
