Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I can login with my face ID, but my account and rewards account could not, how I can set up? Thanks
I have recently lost access to my email account associated with this account. I need to help update my new email. Also I can’t login to my account.
I have tried to get into My Account. I have changed passwords as requested. I have done 5 authentification codes, each telling me I have been successful. But when I try to get into the account I get a page that says: Introducing My Account, Public Mo...
Hi, I need to access my account but I cannot access the email it is registered to. How can I do this?
I do not know is it my laptop screen or my eyes but colours for amounts are not that clear.Debits are black (why nor red?) and credits are green or should I say sort of green as on grey background are not that visible.At least debits have minus sign ...
I lost my phone how can get the same number back
Hello, I am just looking to restarting my cell phone plan that I am currently on. I made the payment on my credit card that Public Mobile automatically takes payments out of for my plan. Thank you very much, I greatly appreciate it. I am looking forw...
I need to cancel my account because I forgot my old email that I signed up with for this account. Someone please help!
Could Somebody tell me why when i am asleep at night and early morning my data is being used up?This ranges from 12 - 20 mb per day two different amounts at the same time,
Hi there, the usage history I'm trying to access (Jan 2022) is outside the self-serve range.I believe I'm supposed to submit a ticket for the mods however doing so requires my account login to verify it's me. For whatever reason, this is not working....
My plan renewed yesterday (first day of cycle is the 21st), but noticed this morning the 22nd that my monthly data in self serve still shows as being 100% used. I have some data bonuses accumulated so I was using them up until the plan renewed... jus...
Don’t remember email and password to go on account to change card info for pre authorize payment.
I have been in contact already with customer service regarding this. I was just wondering if anyone else is having the same problem.On July 13th I changed my plan to the $15.100 outgoing minutes plan. To this very minute it shows I have used no minut...
PM has no app. Fair enough! But, when I try to use the same authenticators I use on Windows on my mobile phone, it rejects my password! I can easily get into my account and the community (as I am doing now) on my PC. However, when I go to the same UR...
I have been trying to access MyAccount for the past few days and I am not sure why. I am using my proper credentials because if I put in false ones it says from email or password. Here is what I see... {"message":"Unauthorized"}I have tried incognito...
My account has been on auto-pay since I had it, all of a sudden this month, it doesn't auto-pay. Your website is completely broken. I have reset my password probably 15 times and it never worked, and now I am locked out. How does this happen, its 202...
how do i access my account number
Why can I not log in?
My plan renewed on the 19th and as your can see I've used about 50MB of data since then. The main data counter however thinks that I've used 2.8GB already, which I'm pretty sure is what I'd used up until my plan renewed at midnight on the 18th. Is...
My service is no longer working without warning. My account is not letting me sign in and attempting to reset my password via email and phone number just has the count down but no code sent to either.
So I look after my family's accounts, and my son always exceeds his plan and I have to log in and add money. So he tells me that his texing and calls aren't working any more and I go to log in... the site needs to send a 2fa text to authenticate. BUT...
Hi there I need to register an account to pay for my bill tomorrow. I got my prepaid loadable card from a phone dealership and he didn’t tell me how to register an account to keep my payments going
HelloI am unable to get into site to pay my bill.I get as far as the verification code which I receive via email but when I return to the site I am left in a circle to start the process all over.
How do I update the e-mail address on "My Account"
The email that I use is no longer active and there is no change email option. I cannot login to my Account and pay for my plan. Is there anything that I can do?
My billing date is the 21st of the month. My payments have gone through every month with no issue, including today’s payment. On July 15th however an extra payment of double my monthly amount was taken from my Visa. Also when i log in to the self ser...
How do you login to cancel auto pay after porting number to different carrier?
I updated my plan under my account but when I log into the site on my cell it’s still showing my previous plan. When I log into my account on a different cell it shows the updated plan. Why am I getting different results under the same account? Ho...
I saw couple members talked about the filter on Usage History and I seem to remember I didn't see all entries earlier, too. So I did an experiment. Turn out , it is true, the filter Usage History page does not work 100% The filter on Usage History...
