Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,I purchased a physical SIM for my iPhone 11 but it does not fit & register a SIM.I would like to just cancel the service & get my money back.I've already gone with another provider.
Hello,I've run into a little problem and I seriously need help.I purchased a new sim card exactly 1 week ago and it arrived in the mail on Monday of this week. I was following the instructions on porting my old phone number to Public on the app, howe...
Hello. I have an account with PM, but I'd like a second number. I have a phone that has 2 sim card slots. Can I just get another sim card, and create another PM account? I'm assuming yes, but want to be sure.
Hi There; I am receiving a wired code of (Error Code: XXX) when I am trying to activate a SIM card.I had an account in the past and am trying to use it again to activate my old SIM card. That would be great if you could assist. Thank youKasra
There is absolutely no way to port my number or contact an agent what can I do now, why is there no way to connect with anyone ?
I need help downloading the eSIM. The first time I tried downloading it it failed and asked me to contact my carrier. I keep scanning the QR code given in my email and it still gives the same error which is being unable to download the eSIM.
There is no other payment options. They won't accept their own top up card. They won't accept prepaid either.I was ripped off 50$ and have zero recourse.
Trying to transfer to Public Mobile, got to step 6, but it won’t activate. Had this same issue with my daughter’s phone last fall and a Public Mobile rep said the issue was on their end. Now, I can’t get in touch with Public mobile to fix the issue...
Not receiving texts after recent sign up (yesterday). Outgoing texts, emails and phone calls are working fine.
I never got a QR code and it’s not working to activate my eSIM
Hi! My new Public Mobile SIM won't send or receive text messages. To get help with this I must log in to My Account, but this process requires I get a 6-digit verification code - VIA TEXT MESSAGE! So in order to get help fixing my problem, I must fir...
I got a new phone and switched to public mobile, transferring a number from my previous carrier. The number seems to have transferred properly, but when I went to connect it to iMessage it has been attempting to validate for over 24 hours without res...
I just got a new plan and ported my number. Everything seems to be working fine except imessage, which is just stuck on verifying my number. Because of this, I am unable to receive otp's and messages other than personal imessages to my email.
I apparently need something called PUK code to activate my cellular data which isn’t working right now. I switched from bell. I was in contact with a customer support agent and I haven’t received any help or anything. Any ideas on what I should be do...
Hello! I know there are lots of threads to discuss this topic. However, I still have no idea which way will work. I am currently in the US. Would like to use my US credit card to subscribe a plan. However, the zip code field only accepts Canadian zip...
Hi all, I started subscription process though website, then at the end I donwloaded PM app to finish activation.The issue is that every time I try to login on the app it redirects to the login page again... I cannot finish my activation. No error mes...
Since porting 2 days ago, I cannot send or receive texts.I have reset network settings.apple doesn’t seem to be able to verify my ported phone number.how do I resolve this issue?never had issues before with previous provider.
It's been over 5 hrs and my transfer is still incomplete. I responded to the transfer request from my service provider within 90 minutes. Not sure what to do next.My old sim card is still in my phone. I never got a prompt to replace it. Should I just...
I have bell’s number, I want to bring my number to a public mobile phone, please teach me, thanks.
My sim card never arrived and I have no tracking number to see what happend. The email confirming my order 352250 said"It could take up to 7 business days for your SIM card to arrive. If you haven’t received your SIM card by then, please contact a C...
What is the process in switching to this company from rogers and keeping my phone number I currently have with Roger’s?
I am new to public mobile and since activation I am unable to send or receive text. I am switching back to my old carrier but I cannot authorize the transfer request because I can’t receive texts.Does anyone have the number to the port team? thanks!
Hello,I'm trying to activate my new sim card I received in the mail, and I'm using the Public Mobile App as instructed. When I'm trying to login to my account on the app, I enter my e-mail and password, I received the 2-step authentication code, and ...
Hello,I am trying to activate a new sim card I received in the mail today. When I tried doing it online, and I click on "Resume Activation", I get the follow error message WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.How do I activate my sim card?
I’m trying to transfer my phone number from Freedom mobile to Public Mobile and I accidentally deleted my Freedom mobile eSIM before the transfer was complete so I wasn’t able to authorize the text message.. Freedom told me all I have to do is contac...
How can we speak to someone I don’t know my old imei and my porting isn’t fknished
Trying to port from Koodo Postpaid and activate PM at the same time.Got an error "Subscription Not Activated" and to contact an Agent, which I did.But is this a porting issue or a PM activation issue? It feels like it might be the latter (like, did I...
I bought 40$ in top up cards I am trying to subscribe and I don't have a bank account with money in it right now. Please help
Recently switched to PM and followed all the prompts for an eSIM. I can no longer send/recieve SSM or text messages and cannot access the 6-digit activation code. Please help.
Created an account yesterday, was on an esim.with Fido, setup with esim on Public.I have outgoing calls and internet but no incoming. I don't have access to my old sms or number because esim was replaced disabling the old.I can't login to my public ...
