Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi i ordered a sim card recently that had a 5G special but never got it , anybody else had this problem ?
I was told there could be issues transferring my number from a telus pre paid plan to PM. Is there anywhere there is a tutorial instruction for transferring and does Telus close out my pre paid account or do I need to contact them?
I just activated my account 2 days ago and when trying to access my account it says I am locked out and to contact public mobile. How do I do that and why am I locked out
I'm trying to activate my sim. Went through the pages. On the last page where I'm reviewing my information, I noticed my phone number was wrong, so I went back to fix it. Now the system is not recognizing my sim #. Help???
I accidentally paid twice and I need a refund asap for other bills
I got a new lg s5 lg-h831 anf i put my sim in this phone that i had in my iphone but i cant get it to work can anyone help me with this please
I need to change shipping address on my order of a new sim card. How can I do this?
Hi,I own a store and a soon expanding my services. I am looking to be able to sell public mobile to customers and be able to register them etc... I'm wondering the process I need to go through to make this happen? I've been told to speak with a "Mode...
Help! I set up one of my family phones last night with my cc# and tried to do another one and it wouldn't work. Any ideas??
@CS_AgentHi! I need some help I just made my account on Public Mobile and I want to transfer my old Koodo prepaid number to use on Public Mobile number. But I got this error message when I put in my old number and check it's eligibility.
I purchased 2 sim cards recently ( with the bonus of 5G data to be activated before June 16) i have registered 1 sim card under the eamil address: but I cannoe see if the 5G data was added yet: where would i see/check this ? I was in the process of ...
Can you change plans anytime through the month or does it have to be done at the end of the 30 day period?
How do I see if the payment did not go through. Need the add-on next week not now.
I bought the SIM card from Koodo booth, but it does not work (I see no SIM card error. I tried tree different devices.) I am not able to use other sim card, because I am not able to create user account. To create user account I need to receive verifi...
I've tried to enter the information, more than a dozen times now, to activate my Public Mobile SIM card I ordered through mail, and it is stating as invalid??? First, it seemed to time out, saying there was an error and the need to log out and repeat...
With "Canada wide unlimited", am I correct in thinking I receive all such calls from outside Canada for free and with no limit to minutes?
Looking to understand what happened during my recent Trip to the USA. Basically I added the following Add-ons to my wifes Account (see pix below) It was to allow us to have Long Distance and Data for our 3 day return through the USA. I realize the i...
I switch from lucky mobile to PM. PM offered 3gb bonus data. When my plan got renewed bonus data was removed...sent message to moderate team but no sollutions yet. Is anyone having same issue?
I need my phone to work. Please tell me my code
Dear Sir/Madam, I've just received my SIM card. But, when I was buying my plan on-line, I was informed that my international credict card is not accepted. Therefore, I'm unable to activate my SIM card and choose phone number. Is it possible for...
I ordered my sim card online on June 1st and it says I have a 5G data reward if I activate it by June 16th. Do I have to do something to claim it or should I just wait?
Very excited about getting new SIM card and activated with a new number chosen from list provided (not ported from old number nor customized last 4-digit). It's been more than 12 hours. I tried to call this new number with my another phone, it went ...
Hello...l have Auto pre pay, and my date to pay is tomorrow, the 12th. Why was my service cut today? I could not text or make a phone call. Not impressed by this service at all. Yvonne
So, my wife switched to Public Mobile today (yay!). But she can't get access to her data. And (after much research) with the ASUS Zenfone 4 Max you can't just switch it on the phone. So we have to do it manually through her laptop. I think I have the...
So i bought a voutcher and created my account online, everything is paid for and my plan is already selected. I took my sim card and placed it in my phone its now saying at the top left that the sim is locked and to contact the carrier for a PUK CODE...
I registered and actived, my current phone is Moto G6 dual sim unlocked working fine, I still have my Samsung s7edge from Rogers and the unlock code, can I use my Galaxy s7edge and unlock it with same sim card? Thanks in advance.......Don
I purchased 4 of those this billing period. How is it 93 have been used, though I have not used all the minutes in my monthly plan?
Hi, How long does it usually take for the moderator team to reply to a private message? Trying to transfer a number from koodo prepaid but no response on any message since yesterday. Thanks!
I've been on PM a few months and so far very happy. In addition to PM, I have both a business number as well as an 800 business number. Both were ported to VOIP through our regular wireless provider (not Bell) years ago but now I am semi-retired an...
Hello, I just received a text message telling me that Public Mobile is having trouble transferring my number from Fongo. I was told to go to Publicmobile.ca, click on Contact Us, and complete the SIM and Activiation online form. But I don't know if i...
