Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi guys,The 5GB bonus will be valid for 150 days, however, I do have a 1GB data add-on partially used and a 2GB bonus, also partially used.I suspect that my existing 1GB + 2GB will need to be fully consumed before I start consuming the 5GB bonus, am ...
I'm thinking to switch from the old $120/90 days 12 GB plan to the $29/30 days 20 GB promotion plan.I understand there is nothing we can do about being forced to move to the new Reward Points system.But will I lose all my current add-ons? I'm not so ...
I have received a message a couple of weeks ago saying that the 240 GB rewards were added to my account... which I confirmed after logging in.Today I am surprised to see they are not there anymore...Did anyone have the same issue?
Hi! I believe Public Mobile gave me lots of data add on but I don't know how to use it. My plan currently give me 50 GB and I never use all of them. Should I switch to the cheapest plan to use the promotion?Is it safe to do so? I don't want to loose ...
The message I got basically said thanks for being a loyal customer (over 5 years) and here is 240 from us to say thanks. My data stops working I get help in private messages arguing with me that it means if I keep the same plan (it never said that an...
In March 2022 we took a trip to the USA. I bought 250Mb of US data thinking this would be lots for our few days down there. I don't typically use very much. I was on a 1G plan and it was usually fine for the month. Within about an hour of crossi...
I have $15 credit on my account. I want to buy 15 days of US roaming talk/text. Have tried to do that about 3 times. Every time it says the purchase was made but when I check my account the $15 is still showing in available funds and there's not indi...
I was told that 240GB bonus data has been granted due to the reward plan changed. Then I switched the plan from $40 to $15, and the bonus data was gone. Please let me know how to get it back. There is no warning about switching plan may cause problem...
Hello,I would like to add on, long distance calling to my plan.Thank-you,Yvonne
What is the loyalty gb bonus? I see it on my account under add-ons and I’m unsure as to what this is or how to use it.
I just bought this service. Does it include 3GB Data, unlimited Talk & Text for 15 days?Why come I checked in my account and it said: My add on has 3GB Data left, but only -1 message Text and -0.02 talk minute left?
I see the followings in my account under Add-Ons - 500 one time Int' l LD- Loyalty Bonus 240 GBDo these mean that I have 500 International minutes to use and 240 additional GB? Thanks for answering
I need 5GB data in U.S. Public mobile addon only has 3GB option. How to buy 5GB data?
UPDATE: Problem solved but still a mystery. Turns out Roaming was turned off on his phone and is now working when he turned it on. The mystery is that his Canada/US plan had been working for the 3 months he has been in Florida with Roaming turned off...
Paid for $30 data / text add on and it’s not working today
Hi i am writing because i accidentally bought the us roaming MB data i would like to get refund.Thank you
Good evening, I purchased the US talk and text (again) and now it's not working. I have the confirmation of payment and even restarted my phone. This is my third time doing it but it's not letting me send or receive calls.
I was given a data gift for loyalty but my plan was changed and it disappeared, is there any way to get that data back onto my plan? Thank you.
I hear the change every time I dial a number that "you need to purchase more minutes." Of course I had some long calls during the last few weeks, but I thought the service is limited.
Hi,I am trying to purchase this add-on US Roam-Talk Txt 3 GB Data(15d). I have the available funds, and I understand it is a kind of two-way process. One has to purchase it from the bucket fund. However, whenever I try this it does not deduct the am...
Hello Community,I purchased US talk and text and the talk doesn't work. Very frustrating!Could someone PLEASE help me to make it work???
I accepted the 150 bonus data which I was promised for 150 days', I changed my plan for the next subscription cycle, and I got notified that I had used all my data, I looked into my account and the 150 bonus data was no longer on my account. I want i...
I'm one of the huge set of long-time customers who's being shafted be PM's decision to force us onto the Points program instead of the Rewards program.The 240GB bonus was added to my account a couple of days ago -- but it is being displayed as an inc...
My daughter got a text message about 240 gb of data to be added to her plan for 150 days. I never received a text. How do I go abouts getting that promo
WIll the $15 US Talk and Text add-on still work (with VoLTE over 4G/LTE) with no US Data add-on? Does it require Mobile Data to still be enabled on the phone, even though there is 0 Gb data available ? Does the Data Roaming setting on the phone nee...
I have previous bonuses that I have not fully used and recently received the 30 GB Data bonus which has a 150 day limit. In this case, is it guaranteed that the one with the day limit will be used first or is in order of bonus acquired?I don't want t...
I found my bonus data added on March 13 to my account is now missing. It should not expire until 150 days later and I didn’t cosume it at all. I tried to submit a ticket but the page is not loading. Can any agent please look into this for me.
i added on 500 Canada wide minutes to my plan. Do they go into effect right away? How do i know I have these extra minutes without running out first?
Hello there,Last week I got 240GB as rewards for 150 days. But today I checked they are gone from my account.This is the message I got from you last week:"Public Mobile here, delivering on our promise. We've successfully added the 240GB of bonus data...
Is there a U.S. roaming text-only plan? I remember that there was in the past, but I can't find it now.
