Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
i was under the impression that all incoming minutes were free, is this not correct ?
Hey guys, I have been unable to change my account plan. I am on an older legacy plan from public mobile. I have tried to change my plan online through my account and it prompted me to dial 611. I dialed 611 and there was no option to change my plan f...
is it unlimited text as well?just states international
I am having a problem with my account it seems...I have 1gb of data included then added a data-addon of 1 more gb....so before the 1 gb in the usage page work “take data” from the main 1gb...then carry into my addon....now I got a warning that I had ...
i am wondering if there is any offers to switch over to koodo i now there was one back awhile ago i was going to do it and then something happened. is there any other offers out there right now
Hi, I like to change my plan to a special offer. Before changing the plan I have some quick question.The rewards which I have currently will it be applicable in the new planI want to change it in the next renewal date is it possible and how to do it....
I can't make a call outside of my area anymore. Local calls work fine. I'm pretty sure my plan use to have 200 minutes of calling time included, but doesn't seem to be there anymore. I tried adding the add-on for 8$ but it still doesn't work. What sh...
Hi am going down to the US this monday will be back on Friday, was going to order the US roaming package but my plan renews on Nov 28th, will my roaming package carry over?? would like to know this before i head out Thanks
I am in the U.S. Connected to the AT&T network. Can text, can talk, but no Data. I confirmed my plan was debited $20. Roaming is "on". Help!
Can someone help me here... Contacted mod few times seems to be not working on weekends or something... I paid ten bucks for the two hundred meg data add on and cannot use it... Please help!!!!! Thx...
How long do the bonuses stay on your plan
how to change plan? now I plan:Province-wide Talk $25 per 30 daysThis includes:Unlimited Province-wide Talk Call Display I WANT TO CHANGE $ 25/30DAYUNLIMITED Talk Province-wide²UNLIMITED International Textand Picture MessagingVOICE...
I got a new account with 400 mins long distance, however the long D doesn't work. Can any customer service double check my account? What does "DO NOT USE INTL LONG D" means?
If I didn't make too much canada-wild call, can I choose the data only plan plus $15 for 400 mins long distance phone call as I need to call Asia?
I'm travelling to the US -- Is both talk and text unlimited on this plan. I have a couple of phone meetings (calls from Canada to me in the US). I don't want to run out of minutes or the ability to text.
My monthly plan only got 50 minutes canada wild talk and I add on the $15 international longD. If I made long distance phone call, would it cost my 100 canada-wild minutes?
hello there, need to change the plan from $50 to $10
Was going to switch to Koodo and bought a Koodo Sim card. After closer examining the details of the Koodo plans for my needs have decided that PM is the better choice. I originaly considered Koodo because they offer a $15 plan with unlimited texting...
Hi all. It looks like plans have changed again today. Variation of the ones introduced earlier this week. For example: Was $35 for 1.5 GB, it's now $35 for 1 GB plus 500 MB bonus with auto-pay.Was $40 for 5 GB, it's now $40 for 4.5 GB plus 500 MB ...
Hi all, I'm planning on going to the States next month, and was going to purchase the 10 day US roaming add-on like I've done in the past. Only this time, my regular 30 plan will renew itself while I'm down south. My question is, will the 10 day roa...
Really need it to work Thursday am. Thanks!--jsfx3
New to CommunityJust went onto my account and noticed that there are new plans being offered. I am currently on $120/90 day Canada wide talk, worlwide text and 3gb data. When I go to create your own plan the same comes up at $105. Did the prices go d...
I have $26.00 left on my account...i can't get an add on for long distance calls. I need it.
I would like to thank the moderator team for responding extremely fast. I messaged them regarding a porting number error during transfer @ 9:37am and they responded at 10:22am. 45 minute response time. I was told it could be days. Thank you @CS_Agent...
I bought a new phone recently and lost access to my data. I have the same SIM card as I had previously. The new phone is an Asus phone. My daughter has the same issue.Thanks,
When 'building' a 90 day plan, there are options for 1.5 GB and 3 GB/90 days.Is this 1.5 or 3 GB TOTAL throughout the 90 days? Then there's, for example, 6+1.5 GB bonus. Does that mean 7.5 GB per 30 days, or again, a total throughout the 90 days? If...
So after being frustrated with unresolved problems with the $10 talk and text plan. I gave up and went with the $25 unlimited talk and text early renewal, even before my text and minutes was used up. Same as before, I am having problems. I can call o...
I was just looking through the plan change options in My Account, and there are some new ready-made deals coming I'm going to take one of them! Already future-dated for December 7th!
When I try to make a local call it says you do not have a long distance add on @CS_Agent
Hi,I've been using public mobile for a awhile, and I have a 3 month plan with the following details when i click into the "plan and add-on" tab: This plan includes--6GB Data-unlimited international text-unlimited provincial talk My question is, how ...
