unable to call local number

[madhurk6]

Hi,

I am trying to call another local number in Toronto with  provider chattr but keep getting error saying I need long distance plan to call this number, please help. 

Thanks,

Madhur Kumar

[madhurk6]

Hi @Mary_M still waiting for resolution on this. Any update? Thanks.

[Mary_M]

Hey @madhurk6

I have received your private message and I will respond shortly.

Please allow me a few moments to view the status of the ticket.

Thank you,

Mary

[madhurk6]

Still having issue after almost a week. Not at all a good experience for a new connection given I have been told its a known issue in the system of PM.

[neo911]

hi @madhurk6

in fact i faced the problem other way around.

one of my family member in on chatr and when i tried calling my PM no. after porting i could not do so from chatr.

But the usual process of switching off and waiting for the porting confirmation message from PM worked.

Hoping your problem gets solved.

But after reading your post I do feel there are some compatbility issues between chatr and PM.

PM should look into it.

Cheers !

[Mary_M]

Good afternoon @madhurk6

We are sorry to see that you have been unable to call certain local numbers.

Kindly private message me your phone number and I'll further investigate.

Thanks,

Mary

[madhurk6]

This is really bad, I am unable to make call to my spouse who is carrying chattr local number. Can someone from public mobile look into this asap.

Thanks.

[madhurk6]

Yes, I can call some other local numbers without any issues. Thanks

[madhurk6]

Yes I am in ontario and the number I am trying to call is also in same location, actually it is number I was using myself and now with my family member in same location. But, I cant call that number from my public mobile. I have unlimited province wide plan.

Thanks,

Madhur 

[NDesai]

You have to be on Canada-Wide talk or have a long distance add-on to call someone outside of your province.

Since you're saying local number, i assume you are in the same province. In that case, can you call any other number? 

[ute1978]

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@madhurk6 wrote:

Hi,

I am trying to call another local number in Toronto with  provider chattr but keep getting error saying I need long distance plan to call this number, please help. 

Thanks,

Madhur Kumar

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2 questions:

What talk plan do you have? At least province wide talk?

If you have province wide talk, are you located in Ontario?