trying to activate my account

[Allanwc]

My account was temporarily suspended so I change my plan online and paid but still no service.. I called 611 and says I have a balance but . Online it says deactivating date is July 6 so I'm confuse to what to do the get my service back.

[Shazia_K]

@Allanwc,

I have replied back, please check your inbox. 

Thanks,

Shazia

[Allanwc]

I just sent the info you needed

[Shazia_K · Accepted solution]

Hello @Allanwc, 

I'm sorry about this, 

Can you please send me your Public Mobile phone number via private message?

Thanks,

Shazia

[Allanwc]

Hi

The funds are in the account since yesterday and I changed the plan but it still showing the old plan and it says it's suspended still. 

[Luddite]

@Allanwc The error in deactivation date is a known bug. Still, best to have it repaired.

Meanwhile, add the necessary funds to your account so it can be activated by a moderator. After you've done that you could try logging back into your account, select change plan, pick the plan you want and click activate now.

[Allanwc]

Thank you 

[NDesai]

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@Allanwc wrote:

Hello

Okay I found on the screen that the plan expires June 6 which understand but deactivation date is July 6 but I thought it deactivates after 90 days.

---

That must be wrong. I am tagging PM staff member who will check your account tomorrow. 

@Shazia_K

[Allanwc]

Hello

Okay I found on the screen that the plan expires June 6 which understand but deactivation date is July 6 but I thought it deactivates after 90 days.

[NDesai]

When it was temporarily suspended, was the service working fine? When was your renewal date? 

[Allanwc]

I tried rebooting it and still no service. I called 611 and its says it's temporarily suspended but there's a balance which I use to pay change my service. 

[Pier]

Try to reboot your phone and check again.