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sim swap

bobby1970
Great Neighbour / Super Voisin

i have new sim so i want to transfer account and old number..any help on how it should be done?

4 REPLIES 4

bobby1970
Great Neighbour / Super Voisin

thank you.. sorry late reply , 

HALIMACS
Mayor / Maire

@bobby1970 

 

From your community start date, it appears you have been a long-standing Public Mobile customer.

 

We used to be able to change SIM cards online thru self serve, however Public Mobile has taken away that functionality for security reasons and to prevent SIM card hacks.

 

To change your SIM card, please submit a ticket  here

 

 

Anonymous
Not applicable

 @bobby1970 : Is there a remote chance that you mean you want to start an account here and bring an old number from a different provider?

If you do mean that you already have an account and you lost your SIM and need to apply the SIM to your existing account then as mentioned above.

cellphoneuser1
Mayor / Maire

@bobby1970 wrote:

i have new sim so i want to transfer account and old number..any help on how it should be done?


A moderator is needed. Open the chat symbol at bottom right and ask for sim card swap.

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