05-14-2020 12:19 PM - edited 01-05-2022 11:55 AM
My cell phone will not allow me to make call or text keeps showing no access to the network, is the problem with my sim card, do I need to order a new one and if so how do I go about that.
05-14-2020 02:39 PM
Restart your phone. Let us know if you require more help. Thanks.
05-14-2020 02:26 PM
sghi547c Samsung Galixy
05-14-2020 12:43 PM
Did you port (transfer) your phone# ? Did you switch from a previous provider ? If so it maybe locked and you would need to contact them to unlock it
05-14-2020 12:25 PM
@shryn wrote:My cell phone will not allow me to make call or text keeps showing no access to the network, is the problem with my sim card, do I need to order a new one and if so how do I go about that.
Help us, help you! 🙂
05-14-2020 12:21 PM
@shryn You could try a network reset. Thanks. If we know the make and model of your phone we can give you more targeted help. Welcome to PM.
05-14-2020 12:19 PM - edited 05-14-2020 12:20 PM
@shryn Did you try restarting your phone? Can you test the sim in another phone? Thanks. Did you port your number?
05-14-2020 12:19 PM - edited 05-14-2020 12:21 PM
Your phone is probably locked
Try restarting with the sim inside
Can you try your sim in a phone that works with Telus
You can also go to Telus koodo store
05-14-2020 12:19 PM - edited 05-14-2020 12:21 PM
@shryn you probably need to reset your phone and network settings. Or back up all thats on your phone and dona factory reset. Then when restarting it go into network settings and set it to Public Mobile.
Did you just recently port? If you did it could take up to 3hrs on a cell and 5 days by voip to do the complete transfer.