service

[Carl544]

cannot get phone service today, call connections do not go through

[gpixel]

@Carl544 

login to your self serve account and click on "change sim" make sure the last 4 digits match the sim card in your phone. if it doesn't match then someone is commiting fraud.

you can call the porting team to investigate the issue

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then contact customer support mods

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a response

[dabr]

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@Carl544 wrote:

cannot get phone service today, call connections do not go through

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@Carl544   Are there any power outages where you are?  If not try rebooting your phone.  Also what plan are you on just to rule out that you're not out of calling mins if on a limited plan.

[JoyLuck]

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@Carl544 wrote:

cannot get phone service today, call connections do not go through

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Can you log into your self service and see if the account status is active?

Is there an outage in your area?

https://www.telus.com/en/qc/outages