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re my phone plan

goodmaca
Good Citizen / Bon Citoyen

Good morning so the plah that i chose is $50 a month Canada wide and US with 8g of data but when i make a local call i get a message stating that is not part of my plan so what plan of publicmobile that would give me long distance and local calling with Data. your help is greatly appreciated.

7 REPLIES 7


@goodmaca wrote:

So I I have communicated a bit today and I have never been with public mobile up until a week ago and I just ported my number over to the $50 plan and I am getting local calls and calling out locally. So I understand there could be a glitch. I would like to get this resolved. I take it I have to communicate with a web master. Thanks


Did you write to the moderator?

goodmaca
Good Citizen / Bon Citoyen

So I I have communicated a bit today and I have never been with public mobile up until a week ago and I just ported my number over to the $50 plan and I am getting local calls and calling out locally. So I understand there could be a glitch. I would like to get this resolved. I take it I have to communicate with a web master. Thanks

cavemantoronto
Mayor / Maire

@goodmaca wrote:

Good morning so the plah that i chose is $50 a month Canada wide and US with 8g of data but when i make a local call i get a message stating that is not part of my plan so what plan of publicmobile that would give me long distance and local calling with Data. your help is greatly appreciated.


I read that lost/stolen trick can sometimes fix it.  If not, you have to contact moderators to have them reset everything on your account to make it work.

LovesToPM
Mayor / Maire

@goodmaca 

Is this a new activation?

 

Or did you switch plan on an existing line?

It seems others have experienced similar issue when they switched from province-wide calling plan to one of the canada-wide plans.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/After-a-whole-afternoon-s-trying-I-stil...

 

In this case, there seems to be a system glitch. And a moderator needs to fix it for you.

hycm53
Mayor / Maire

@goodmaca wrote:

Good morning so the plah that i chose is $50 a month Canada wide and US with 8g of data but when i make a local call i get a message stating that is not part of my plan so what plan of publicmobile that would give me long distance and local calling with Data. your help is greatly appreciated.


You may try dial 1 xxx-xxx-xxxx for local call.

hairbag1
Mayor / Maire

@goodmaca wrote:

Good morning so the plah that i chose is $50 a month Canada wide and US with 8g of data but when i make a local call i get a message stating that is not part of my plan so what plan of publicmobile that would give me long distance and local calling with Data. your help is greatly appreciated.


If you dial 1 to start your call does that complete your call ? There's no additional costs for your calls to Canada or US, so give this a try and let us know if it works for you. Good luck and welcome to Public Mobile.

Lieux
Oracle
Oracle

@goodmaca wrote:

Good morning so the plah that i chose is $50 a month Canada wide and US with 8g of data but when i make a local call i get a message stating that is not part of my plan so what plan of publicmobile that would give me long distance and local calling with Data. your help is greatly appreciated.


You have the good plan for local calls!Smiley Happy but if it doesn't work you need to write a message to the moderator here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain what happened. They will help you. Waiting time is few hours to 2 days. Be patient.

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