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Good Citizen / Bon Citoyen

"No Service" iPhone SE (2nd Gen)

I bought my phone a week ago and have been using it successfully with the old SIM card from Telus while I waited for my PM SIM card to come.  

I activated my account and set everything up last night but there is no connection to the network using this SIM. 

I have tried EVERYTHING that has been suggested on these help pages (update iOS, restart, reset all network connections, etc) and have submitted a ticket but I'm still hoping to get it working before the end of the day.  

Please help!


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Mayor / Maire

Re: "No Service" iPhone SE (2nd Gen)

@LurganIeUk 

If the phone works with Telus it should be working with pm.

This sounds to me like unactivated sim. I was wandering really if the one sim was activated but another one used. Slim chances but I've seen it happen

View solution in original post


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Good Citizen / Bon Citoyen

Re: "No Service" iPhone SE (2nd Gen)

Also should have mentioned that I tried the SIM in my old phone (iPhone 6s) and it gave the same "no service" message...

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Mayor / Maire

Re: "No Service" iPhone SE (2nd Gen)

Can you check if you typed your sim number correctly, I know you can't see the whole thing only 4 last digits

Report your phone lost, then found, then restart see if that helps

Most likely you will just need to wait for moderators

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Good Citizen / Bon Citoyen

Re: "No Service" iPhone SE (2nd Gen)

Thanks for the suggestion. I've got a help ticket in progress... if that doesn't get me anywhere I'll try your "lost" idea.

🙂

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Mayor / Maire

Re: "No Service" iPhone SE (2nd Gen)

@MsDrix 

While you are waiting for moderator, connect your SE to iTune running from PC to update PM specific carrier file.  Then restart your SE.

Good luck and welcome to PM.

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Mayor / Maire

Re: "No Service" iPhone SE (2nd Gen)


@kselmak wrote:

Can you check if you typed your sim number correctly, I know you can't see the whole thing only 4 last digits


OP is using a Sim from another working phone. 

 

Perhaps SIM card is needing a PUK unlock. The new iPhone if bought in Canada should be unlocked. 

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Mayor / Maire

Re: "No Service" iPhone SE (2nd Gen)

@LurganIeUk 

If the phone works with Telus it should be working with pm.

This sounds to me like unactivated sim. I was wandering really if the one sim was activated but another one used. Slim chances but I've seen it happen

View solution in original post

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Good Citizen / Bon Citoyen

Re: "No Service" iPhone SE (2nd Gen)

Thanks for the suggestion - I'm in the process of trying it - my computer no longer has iTunes so I'm working on it!

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Good Citizen / Bon Citoyen

Re: "No Service" iPhone SE (2nd Gen)

The phone is indeed unlocked - the PM SIM card isn't working at the moment - still trying!

 

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Mayor / Maire

Re: "No Service" iPhone SE (2nd Gen)


@kselmak wrote:

@LurganIeUk 

If the phone works with Telus it should be working with pm.

This sounds to me like unactivated sim. I was wandering really if the one sim was activated but another one used. Slim chances but I've seen it happen


But have read here...sometimes changing a sim phone to phone locks the sim? I can’t say I have ever experienced or seen that happen. 

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