ported 1 no issue , port 2 issue

[dboxtvinfo715]

it's a clients home address with all the required info and account number inputed in your form, which was not accepted, as easily as my first port. 

there is no ? box too input the account #, 

will need moderator too email me I tried many alternative s

[ShawnC13]

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@dboxtvinfo715 wrote:

it's a clients home address with all the required info and account number inputed in your form, which was not accepted, as easily as my first port. 

there is no ? box too input the account #, 

will need moderator too email me I tried many alternative s

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As stated you will need th contact the moderators by creating a trouble ticket, they will not just reach out to you.  

You will need the assistance of the Moderators and to do that you will need to create a Trouble Ticket.  Click this link https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon.  Follow the prompts to get to the Contact Us button and then a Submit Ticket button will appear.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

[Daps]

If you need moderator help, you need to contact them first.

To submit a ticket to moderators, click on the green question mark at bottom right to get started.

Enter your question into SIMon. Follow/invent prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

[Daps]

To submit a ticket to moderators, click on the green question mark at bottom right to get started.

Enter your question into SIMon. Follow/invent prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

[Daps]

It looks like you're attempting to port a voip or landline. You can still make the request online. Fill in the required info.

https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number

The transfer can take up to 2 weeks to complete.