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plan expired even though am on auto-pay

NancyJac
Great Neighbour / Super Voisin

Is there a current problem with auto-pay? My account says it has expired due to non-payment but I am on auto-pay. I cannot use any of my services. Can you please advise.

31 REPLIES 31

Dunkman
Oracle
Oracle

 

@NancyJac 

Sometimes autopay pay fails unfortunately.  A few customers this morning had similar issues.

 

You can manually load up funds equivalent to your month's plan fee and it should reactivate.  Either via your self service account or by dialing 611 on your phone.  

 

https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352

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