04-02-2021 11:27 AM - edited 01-06-2022 02:26 AM
Is there a current problem with auto-pay? My account says it has expired due to non-payment but I am on auto-pay. I cannot use any of my services. Can you please advise.
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04-02-2021 11:28 AM
Sometimes autopay pay fails unfortunately. A few customers this morning had similar issues.
You can manually load up funds equivalent to your month's plan fee and it should reactivate. Either via your self service account or by dialing 611 on your phone.
https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352