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emilyholly
Great Neighbour / Super Voisin

phone

My phone does not have data and long distance phone calls which were already paid for another words you took the money out of my account, please check and let me know what's going on.

 

Thank you

 

Rickee


Accepted Solutions
Mary_M
Retraité / Retired

Re: phone

Hey @emilyholly,

 

Thank you for contacting us !

 

We have not yet received a private message from you - feel free to send us a one if you still need assistance. It will be our pleasure to help.

 

Regards,

 

Mary

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

View solution in original post


All Replies
rob79
Model Citizen / Citoyen Modèle

Re: phone

Hey @emilyholly - you're going to have to send a private message to the mods to help you with this. Be sure to include your PM account number, phone number, and the email address you use to log into self-serve in the message.

 

Click Here to send the mods a direct message.

 

Good luck!

Balanceman
Great Citizen / Super Citoyen

Re: phone

Were you able to get your issues resolved?

Mary_M
Retraité / Retired

Re: phone

Hey @emilyholly,

 

Thank you for contacting us !

 

We have not yet received a private message from you - feel free to send us a one if you still need assistance. It will be our pleasure to help.

 

Regards,

 

Mary

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

View solution in original post

jeffster1970
Model Citizen / Citoyen Modèle

Re: phone


@Mary_M wrote:

Hey @emilyholly,

 

Thank you for contacting us !

 

We have not yet received a private message from you - feel free to send us a one if you still need assistance. It will be our pleasure to help.

 

Regards,

 

Mary


Maybe it was a port-in and started working a day after the post??  

Mary_M
Retraité / Retired

Re: phone

It's possible, but we can't know or confirm until we've looked into it! If the issue was resolved, even better 🙂 @jeffster1970

 

Cheers,

 

Mary

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **
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