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Great Neighbour / Super Voisin

phone not working

My number does not work even though my account is saying that it is active. 

Mayor / Maire

Re: phone not working


@yasvip1 wrote:

My number does not work even though my account is saying that it is active. 


@yasvip1   Try rebooting or toggling airplane off/on first. 

 

Edit:  Also what plan are you on, if on limited plan maybe you're out of mins and need to buy the $5/500 mins add-on?

Oracle

Re: phone not working

@yasvip1 , did you just have a account renewal?  Try rebooting the phone, in the self serve account, do a lost phone/found phone toggle.  See if this helps. 

Mayor / Maire

Re: phone not working


@yasvip1 wrote:

My number does not work even though my account is saying that it is active. 


If you can still login then use the Change SIM function to check the last 4 digits of your actual SIM card to what you see on that page.

If different then change the password and suspend your service using the lost/stolen function.

Oracle

Re: phone not working

@yasvip1 

Is your phone showing Public mobile signal/SIM?

 

Maybe try network reset?

 

Also, check your self service account.  Make sure that the SIM card  number matches (last 4 digits).  There have been several SIM hijacking incidents recently.  

Oracle

Re: phone not working

@yasvip1 

After completed the above suggestions and your phone is still not working.

 

1.  You account may not be provisioned correctly.  Adding $1 to your account may trigger PM service to provision your account again.

 

2.  Try your PM SIM on another known working phone to eliminate hardward issue.

 

3.  Which phone are you using?

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