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smilingcanuck
Good Citizen / Bon Citoyen

phone not taking inbound calls - outbound works fine

anyone dialing my number getting fast busy or no ring.  outbound calling works fine.

 

Can you please look into this for me ASAP?

 

Not a new PM account -- been here over 5 yrs.  started sometime in past 24 hours.

 

Thanks

Dunkman
Oracle

Re: phone not taking inbound calls - outbound works fine

@smilingcanuck 

Does text and data work?

Maybe try rebooting phone

Network reset of phone

z10user4
Mayor / Maire

Re: phone not taking inbound calls - outbound works fine

 @smilingcanuck : Texting in/out? Internet? Which plan?

smilingcanuck
Good Citizen / Bon Citoyen

Re: phone not taking inbound calls - outbound works fine

tried, no luck...everything works except inbound calls.

 

when a person calls me it either doesn't ring on their end or they get fast busy.

 

I see nothing on my end.

smilingcanuck
Good Citizen / Bon Citoyen

Re: phone not taking inbound calls - outbound works fine

old 12 GB over 90 day plan.

Meow
Deputy Mayor / Adjoint au Maire

Re: phone not taking inbound calls - outbound works fine

- Do you have another phone handy to try your SIM there?

- I guess you did not change anything regarding call forwarding and similar?

smilingcanuck
Good Citizen / Bon Citoyen

Re: phone not taking inbound calls - outbound works fine

not a thing has changed on my end.

Dunkman
Oracle

Re: phone not taking inbound calls - outbound works fine

@smilingcanuck 

As mentioned above, try your PM Sim card in another working phone. This helps determine whether hardware issue vrs PM service problem.

 

A few other things to try:

Toggle airplane mode on then off

Remove SIM card and put back in

softech
Mayor / Maire

Re: phone not taking inbound calls - outbound works fine

@smilingcanuck  try to reseat your SIM.. happened to me once and I need to reseat my SIM to fix the issue  (power down, remove SIM for a minute and put it back and power up)

Yummy
Town Hero / Héro de la Ville

Re: phone not taking inbound calls - outbound works fine


@softech wrote:

@smilingcanuck  try to reseat your SIM.. happened to me once and I need to reseat my SIM to fix the issue  (power down, remove SIM for a minute and put it back and power up)


Maybe cleaning SIM's contact will help a little bit?

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