08-15-2017 10:08 AM - edited 01-05-2022 02:39 AM
Hi there,
I have been contacting you for several days now, but it's only now I got thru with you guys. Here is the problem:
I have 2 phones under 1 bank account. And my new phones have a deductions of 3 times of what I have to pay
When we moved out last August 1, I asked them to add data to my new phone, they deducted twice from my account but I don't see any data added on my phone. Then on the due date they deducted another $28.25from my account. So basically, the deducted $ 22.60 twice last August 1, then $28.25 last August 10. My plan is just talk and text, which cost only $ 37. So I was overcharged more than twice this month! I need my money back! That's too much guys! Somebody help me please? 'm not rich!!!
09-05-2017 05:15 PM
I think I knew that @Luddite, I just lumped them altogether for my quick explain the process of the disceptive status displays through the removal process.
09-05-2017 04:04 PM
@stonechucker JUst FYI in case you didn't notice. I watched carefully my last renewal and Rewards are applied BEFORE Available Funds to leave a balance if the total is more than your plan cost.
09-05-2017 03:28 PM
@Precy, no problem, glad I could explain it a bit for you.
Just an FYI... if this is your first renewal (and I think it is), don't worry about strange expired and suspended messages on your renewal. It's a system that runs overnight, and displays messages that confuse new members.
It's a regular thing, and as long as you continue to have service on your phone, there is nothing to worry about.
09-05-2017 02:28 PM
09-05-2017 01:22 PM
Your $30 credit is probably sitting as available funds. This doesn't apply until the date of renewal. When renewal happens, available balance is used (with any other credits from rewards), and then you'll be charged to the credit card if there is a remaining balance.
09-05-2017 12:30 PM
08-24-2017 04:56 PM
Hi Precy,
You're welcome. 🙂 🙂 🙂
As the part of a Customer Service Experience, I am inviting you to fill out the following survey: https://telus.eu.qualtrics.com/jfe/form/SV_6tzYQ56VOqX4teZ
Have a nice day!
Cheers
Abdoulaye
08-24-2017 04:45 PM
08-15-2017 10:55 AM
Don't worry, the mods will credit you back when's things are cleared up.
08-15-2017 10:10 AM
Unfortunately you will need moderator assistance. Click this: message to moderators to send a private message to the moderator team with your phone number and an explanation.